No Fix No Fee

[VISA MC]

Lets revive this thread

I used to have a no fix, no fee. That has been changed since a year ago.

Now I charge a diagnostic fee but waived it if serviced. Why do I do it? Simple. A client comes in, I find the solution, whether or not I personally can fix it or not, the client decides not to "fix" it, takes that knowledge to the neighbor and they fix it for free.

The point is, I provided a service, regardless of the outcome.

Same exact situation in our office.

 

[frase]

@Your PCMD that is what I do, trust is out the window with internet and youtube.

 

[sjeterone]

A stated No Fix No Fee policy should be followed, even if it hurts. There is more than money to be had for following the policy. There is Goodwill. And Goodwill is gold. You can always tweak or change the policy in the future.

 

[stroy]

You foud a solution so i believe you should charge the client IMO.