bundyitsolutions
New Member
- Reaction score
- 1
- Location
- Bundaberg, QLD, Australia
Hi,
Thanks for taking the time to assist me, I have a client who has a HP i5 running Windows 8.1 64-Bit. They called advising that they recently had a power outage and they believed that it happened when the computer was installing an update.
They are a couple who both have their own accounts The Administrator Deb(Being a Microsoft Account) and a second user Jim being a (Local Account) with standard access. Originally after rebooting the computer after the power outage Jim could not access his account, They had been trying to resolve the issue originally themselves but after a week of trying the called me. They could only access his account if they changed the Jim's user type to Administrator.
Once arriving on the job i had confirmed this, It would not allow me to login to Jim's account, Once the computer first started up and i was greeted with the login screen if i was to select Jim's account it would simply click and not move from the login screen.
The other issue i found was once finally logged into Jim's account in the start menu he had no icons or apps whatsoever the whole screen was blank i would have to press the start button to get back to the desktop and right click on the start icon to sign out . How ever with the desktop icons they all opened correctly and i could open up internet explorer etc.
I have tried numerous work arounds such as trying to rebuild the icon database etc however im sure windows is missing files. Now the next option i tried was creating a new account, Which it worked fine it had start icons and showed apps, However all microsoft icons would not open and i could not access PC settings. So i created another account with the exact result, I'm really puzzled as Debs account being the main account is working 100% fine with no problems at all.
Any suggestions??
Thanks for taking the time to assist me, I have a client who has a HP i5 running Windows 8.1 64-Bit. They called advising that they recently had a power outage and they believed that it happened when the computer was installing an update.
They are a couple who both have their own accounts The Administrator Deb(Being a Microsoft Account) and a second user Jim being a (Local Account) with standard access. Originally after rebooting the computer after the power outage Jim could not access his account, They had been trying to resolve the issue originally themselves but after a week of trying the called me. They could only access his account if they changed the Jim's user type to Administrator.
Once arriving on the job i had confirmed this, It would not allow me to login to Jim's account, Once the computer first started up and i was greeted with the login screen if i was to select Jim's account it would simply click and not move from the login screen.
The other issue i found was once finally logged into Jim's account in the start menu he had no icons or apps whatsoever the whole screen was blank i would have to press the start button to get back to the desktop and right click on the start icon to sign out . How ever with the desktop icons they all opened correctly and i could open up internet explorer etc.
I have tried numerous work arounds such as trying to rebuild the icon database etc however im sure windows is missing files. Now the next option i tried was creating a new account, Which it worked fine it had start icons and showed apps, However all microsoft icons would not open and i could not access PC settings. So i created another account with the exact result, I'm really puzzled as Debs account being the main account is working 100% fine with no problems at all.
Any suggestions??