Im so so so so so so so so so so so so sorry for wasting your time. I took this job over from another tech who had already spent hours trying to install Windows 8.1 Pro, turns out the laptop isn't Pro and wasn't domain joined. He was using his work email account as his live account and the tech got confused. I didn't check the sticker as its in a horrible plastic shell thing and isn't easy to get to, I wrongly assumed the tech knew what he was installing.
Anyway problem solved, sorry once again. Someone is getting a kick up the arse!!!
