windows 7 will not wake up from resume

[johnrobert]

Hp Desktop 3 years old

When I press keyboard or mouse computer will not wake up
I tried pressing power button to wake it up
I also tried holding power button in and it will not shut down only way to shut it down is to pull wire from wall.
When it starts up again it says restoring from resume and all programs are open as before

Its on site and I did not have any time only go into power settings and set it to never for going to sleep.
I installed a SSD with clean windows install about 9 months ago it started doing this a few days ago

Never come across this before.

 

[nlinecomputers]

Replace the PSU

 

[johnrobert]

Funny that's what crossed my mind straight away
an easy fix if that's what it is

 

[nlinecomputers]

Funny that's what crossed my mind straight away
an easy fix if that's what it is

It's that or the motherboard. The fact that you can't turn it off proves it is hardware.

 

[Diggs]

If it wasn't for the power button not working I'd say the USB ports might be set to sleep and need to have the settings changed but that won't account for the power button not working.

 

[MichaelEC]

Switches have been known to fail. If anyone was inside the case monkeying around they may have accidentally pulled the switch connector from the mother board. That's rather remote, but it is still a possibility.

Sounds more like someone got into the power manager and changed settings, or someone got into the device manager and change power management settings for the USB ports.

Let us know what you find out.

 

[johnrobert]

Since I set it to never go to sleep its working OK
He is happy and thinks it's fixed in a way it is

 

[cypress]

I honestly wouldn't assume its okay, I had a desktop that was doing this same issue. I replaced the PSU and no more issues after that. Nothing worse then this issue cropping up again and having the client calling you back that it is not working.

 

[johnrobert]

I replaced the PSU today and its fixed

Thanks for the help

 

[cypress]

I replaced the PSU today and its fixed

Thanks for the help

Glad to hear! If you could please mark this thread as Solved now.