Wife not happy about porn sites

timmymacs

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Righto, I'm sure this is a common occurance for some of you experienced types, but Im proud to say this is my first one, so I'm going to share it with you all!

I had a callout today to a lady probably in her late 50's who had said her husband requested her to call us because there were "porn Popups" coming up while he was browsing the internet. I said, not a problem sounds as though you may have picked up some malware along the line, I will scan and clean it up for you... Simple. Not so simple.

She then came over and said "before you clean anything off can you please check this date and time and tell me what sites were being looked at at the time. I know nothing about how to use a computer, so please show me what was going on at this time" and handed me a sheet of paper. I browsed to the date in the Internet history and saw an entry for youporn. She asked if that was a porn site and I said yes. Then she asked me to show it to her. I told her I wasnt particularly comfortable doing so, but she said she needed to see it and asked me to explain what sort of site it was.

I explained that it was a free video site and probably one of the bigger ones going around. She was curious as to the content and asked me whether it was just normal porn or anything illegal! I explained to her that it was a fairly reputable porn site (what!) and nothing illegal could be found there (how do you know?!!!)

She then asked me to clean it all off and install a browsing filter. I d/l and installed k9 because it was free and I had heard it was decent. There was no malware or spyware infections on her machine

So basically Im thinking I was there because her husband had been caught! and had blamed it on a virus/popups. But I was also employed by her as a private detective.

I feel slightly violated, and a little annoyed with myself for maybe breaking "the guy code" and dropping the poor bloke in it!

thoughts?
 
I can appreciate a degree of discomfort, but the way I see it:

The wife is the customer, who hired you to do a job (find out the computer's usage history).

You did the job, by providing what was asked of you.

You got paid.

Thats pretty much as much as I can see going on there

Unless you had some kind of a pact with the husband? (you know him? agreed to keep it a secret from Wife?) - if that was the case I can see how this could be an awful position to be put in, and if that is what happened, you probably should have refused the job once it became apparent what she was asking.


Other than that, you did a job and got paid for it. Simple.
 
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Personally I would have been mostly honest, but left him an out or two. Not because of any guy code, but I'd rather not be in the middle of that potential argument.
 
You did fine.

The really awkward bit though is going to be when you get a call out from the husband, asking you for ways around what you installed :D
 
I once had a lady call about doing some data recovery.

Apparently she had found some evidence that her husband was cheating on her. After she called him out on the things she found
he went onto the computer and deleted a lot of photos/emails. The next day when the wife discovered this she went and took the
drive out and put it in a safety deposit box at her bank and called me the next day.

Pretty uncomfortable but it's just another job.
 
A client asked you to show them a porn website on an call out?

That's gotta be a first

I once had a customer who called me out to help him "organise" his computer. Turned out he wanted me to show him how to download his porn from the net into organised folders.
I did the job and charged accordingly but have avoided his calls since. I was a little too uncomfortable to make it a regular thing
 
Haha nice story :D
I don't thing you broke anything there and believe me: a man that sends his wife to repair the PC is not worth seeing quality porn :P
 
Just out of curiosity, how do you know for sure that the woman was the man's wife and that she had the authority to bring the computer to you in the first place? Has that kind of thing ever been a problem for anyone? Maybe she was a disgruntled employee who was trying to get back at the boss that fired her or some such thing?
 
Just out of curiosity, how do you know for sure that the woman was the man's wife and that she had the authority to bring the computer to you in the first place? Has that kind of thing ever been a problem for anyone? Maybe she was a disgruntled employee who was trying to get back at the boss that fired her or some such thing?
Well, he did say it was a call-out. Safe to assume it wasn't at her place of business since her husband was the alleged user. If the tech goes to the residence, there is no good reason to assume that they're not the rightful owner. Even if she wasn't and brought it to him, what does that matter? He would have had every right to assume she was the owner.

OP did nothing wrong.

You don't ask to see marriage certificates when you go on-site, do you? You don't then call up a local agency to see if divorce papers have ever been filed, right? Of course you don't. We're techs, not the church-police.
 
Well, he did say it was a call-out. Safe to assume it wasn't at her place of business since her husband was the alleged user. If the tech goes to the residence, there is no good reason to assume that they're not the rightful owner. Even if she wasn't and brought it to him, what does that matter? He would have had every right to assume she was the owner.

OP did nothing wrong.

You don't ask to see marriage certificates when you go on-site, do you? You don't then call up a local agency to see if divorce papers have ever been filed, right? Of course you don't. We're techs, not the church-police.
Did everyone misread my post or just eHousecalls.ca? I was intending to ask in a generic way whether anyone had ever encountered a situation where the ownership of the computer was in question. I didn't say the OP did anything wrong nor did I attempt to imply that.
 
Did everyone misread my post or just eHousecalls.ca? I was intending to ask in a generic way whether anyone had ever encountered a situation where the ownership of the computer was in question. I didn't say the OP did anything wrong nor did I attempt to imply that.
You'd asked specifically about "the woman", "the man's wife" and "she", etc. As opposed to a pronoun like "one", those terms are indicative of the current subject of discussion.

If you'd meant to be hypothetical, it didn't appear that way. You did use the word "maybe" but, given the pre-established context, it wasn't conducive to communicating what you say your train of thought was.
 
Did everyone misread my post or just eHousecalls.ca? I was intending to ask in a generic way whether anyone had ever encountered a situation where the ownership of the computer was in question. I didn't say the OP did anything wrong nor did I attempt to imply that.
I also read it as the specific incident, not as a general situation.
 
You'd asked specifically about "the woman", "the man's wife" and "she", etc. As opposed to a pronoun like "one", those terms are indicative of the current subject of discussion.

If you'd meant to be hypothetical, it didn't appear that way. You did use the word "maybe" but, given the pre-established context, it wasn't conducive to communicating what you say your train of thought was.



hahaha awesome






............................................................
 
You'd asked specifically about "the woman", "the man's wife" and "she", etc. As opposed to a pronoun like "one", those terms are indicative of the current subject of discussion.

If you'd meant to be hypothetical, it didn't appear that way. You did use the word "maybe" but, given the pre-established context, it wasn't conducive to communicating what you say your train of thought was.


Have you swallowed a dictionary? :D
 
You'd asked specifically about "the woman", "the man's wife" and "she", etc. As opposed to a pronoun like "one", those terms are indicative of the current subject of discussion.

If you'd meant to be hypothetical, it didn't appear that way. You did use the word "maybe" but, given the pre-established context, it wasn't conducive to communicating what you say your train of thought was.

Love it............. Couldn't have said it better myself.......... No really I couldn't
 
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