therealcrazy8
Active Member
- Reaction score
- 57
- Location
- Minnesota
I'm needing some help here. I am trying to remove something that is like nothing I have seen before. Here's the story. A while back my mother in law got something on her computer. According to her, whatever is on her system popped up a window that had a phone number on it and was like a "to clean your system call this number" kind of deal. Well, guess what? She called the number. Then this Indian/Middle Eastern dude helps her to get him remoted onto her computer. Being the nice man that he is, he cleaned everything while she sat there and watched him, and then he says something like "OK, thats going to cost $300" she tells this guy "I dont have $300 to give you" He then undoes everything he did and then did some other crap to put the computer in the current state that its in.
When the computer is turned on, it gets all of the way to the login box, you type in the password, then you get a brief loading circle and for just a moment everything starts to look like its going to boot up and then BAM! all you get is a command window with C:\windows\system32> The odd thing is that this window can be maximized and re-sized but behind that window is just black screen. I have never seen anything like this before and not sure I know exactly where to start. Last night I came across a Bitdefender Live CD and tried that. That found just a few things but after cleaning those things, it really did nothing as far as getting rid of whats on her system.
Im under the impression that there may be more than just a virus, trojan, or ransomware on her system but that maybe its configured to boot into command mode or something, I just dont know. Any help on this would be very much appreciated. Thanks in advance for any help that may be given on this.
When the computer is turned on, it gets all of the way to the login box, you type in the password, then you get a brief loading circle and for just a moment everything starts to look like its going to boot up and then BAM! all you get is a command window with C:\windows\system32> The odd thing is that this window can be maximized and re-sized but behind that window is just black screen. I have never seen anything like this before and not sure I know exactly where to start. Last night I came across a Bitdefender Live CD and tried that. That found just a few things but after cleaning those things, it really did nothing as far as getting rid of whats on her system.
Im under the impression that there may be more than just a virus, trojan, or ransomware on her system but that maybe its configured to boot into command mode or something, I just dont know. Any help on this would be very much appreciated. Thanks in advance for any help that may be given on this.
