what are the best tools to show off in front for the customer?
- Thread starter gabak
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DavidF
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Old school command prompt gives client cred:
No flashy lights and many times gets things happening where they didn't previously.
Works well if they have just watched any movie involving a baddie/goodie type stuff into a monochrome display.
Failing that I'd invest in a laser pointer and tell them it's a sonic screwdriver or somesuch, don a pair of 3d glasses and tell them to stand back or leave the room for their own safety. More points if you can get them to leave the building because you are risking life and limb on their behalf.
Be sure to charge accordingly
No flashy lights and many times gets things happening where they didn't previously.
Works well if they have just watched any movie involving a baddie/goodie type stuff into a monochrome display.
Failing that I'd invest in a laser pointer and tell them it's a sonic screwdriver or somesuch, don a pair of 3d glasses and tell them to stand back or leave the room for their own safety. More points if you can get them to leave the building because you are risking life and limb on their behalf.
Be sure to charge accordingly
I tend to keep this with me when I need to measure temps. http://www.frys.com/product/4701129?site=sr:SEARCH:MAIN_RSLT_PG
ATTech
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http://www.amazon.com/gp/product/B000FJR0SG/ref=oss_product
http://www.frys.com/product/4701129?site=sr:SEARCH:MAIN_RSLT_PG
Where is the extra $85 going in the second one?
http://www.frys.com/product/4701129?site=sr:SEARCH:MAIN_RSLT_PG
Where is the extra $85 going in the second one?
lgtechcomputers
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vdub12
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Problem is if you buy it from Fry's it will not work anyway. But at least it will look good in your bag.
dannyd
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A sledge hammer, you should see the clients face
Vicenarian
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The (in)famous Black Stick (spudger)
atlanticjim
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I have been following this thread and have to agree that my expertise is my greatest tool (asset).
And some good people skills like:
LISTENING
We like to get our hands on the keyboard but STOP and listen to the client and ask the proper questions and take notes on your shop worksheet. When did this problem start? What happened just before the first time this happened? Has there been any change made to the computer recently? Has it been abused (dropped)? At first I just jumped in and then ended up calling the client to ask more questions. It is so much better to spend the time at the start.
What do I carry in my bag? Yes. . a PSU tester is a cute and valuable tool. A Multimeter. My tools in a little case. My CDs and flashdrives. A P-touch label maker. My netbook. My "Resource Notebook". (Last week a client was impressed that I had the default name and password for all routers.)
And some good people skills like:
LISTENING
We like to get our hands on the keyboard but STOP and listen to the client and ask the proper questions and take notes on your shop worksheet. When did this problem start? What happened just before the first time this happened? Has there been any change made to the computer recently? Has it been abused (dropped)? At first I just jumped in and then ended up calling the client to ask more questions. It is so much better to spend the time at the start.
What do I carry in my bag? Yes. . a PSU tester is a cute and valuable tool. A Multimeter. My tools in a little case. My CDs and flashdrives. A P-touch label maker. My netbook. My "Resource Notebook". (Last week a client was impressed that I had the default name and password for all routers.)
It's actually been working flawless for roughly a year now. The location I go to is actually not that bad. I had purchased a 500GB HDD which advertised 16mb cache on the box, went home and opened it to see it had only 8. I took it back with no issues and actually ended up purchasing a copy of Windows 7 Home Premium 64bit for $89 with the refund I received.
I guess you could say it just varies by location/employees.
vdub12
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The whole company is a joke. They make deals with manufacturers for pennies on the dollar and most of the stuff they get is failed QA stuff. Then they never RMA anything. If someone brings a faulty part back it if goes right back on the shelf. The keep selling it until it does not come back.
I have known a few people that have worked there and this is company policy. I have also gotten a barbone system from them that after opening it found a piece of yellow lined paper taped accost the motherboards that said "If your reading this they didn't even bother to open the case."
gabak
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i like your idea , do you have a list of question you ask to customers ? would you share them with us ?
i would like to see a picture of your case ! do you have all together in a bag or everything is clean and in perfect order?
list of things you take when u visit every customer?
i would like to see a picture of your case ! do you have all together in a bag or everything is clean and in perfect order?
list of things you take when u visit every customer?
Now that is funny! They buy in huge quantity so there is no way all or even most of their stuff could be items that doesn't pass QA. That said they do carry some questionable brands and models (especially in MB specials). Most of their returned items are marked but I would bet some makes it back to the shelf without the sticker. I have bought quite a bit of stuff there and can't think of a failure I've had. Maybe I am choosy what I buy there?
C
