Website Appearance and Functionality

[therealcrazy8]

I'll try to make this as short as possible, but it may not end up that way. My website, though no where near completed, I have a number of questions, and things I'd like to do.

This is one of the pages I have completed enough that I'm getting really happy on how it looks. coderedtechnologysolutions.com/residential/virus-spyware-removal This page is starting to look sexy...so I feel anyway. Notice how I have a price ($150) under the virus image. I want something that looks a little more obvious and nice looking rather than just colored text. As you may notice, this site is a wordpress site, so whatever I use for a "price tag" app or whatever it's called, would need to be for wordpress.

My other set of questions is I want the website to work for me in a number of ways and I'm sure that Repairshopr may come into play in at least 1 of these areas. However, I have the free account so thats what I would like to stick with if at all possible, at least for now.

1. I would like to find a way where potential clients can go to my site, schedule for things like picking a computer up to be serviced, or to perform some kind of service on site, and when they go through the process of making that appointment I could have it directed to google calendar. I think Repairshopr has this capability if I recall correctly.

2. I don't think I have found anyone doing this yet, but I would like to find a way for certain things to be paid for right from the site. I may need to create a "process" with this stuff, but some ideas would be:

* Prepaying for services to be performed - for instance, a user may go to the site and know that they need a virus cleaning so (depending how I configure it) they will schedule a pickup (or perform onsite with additional charge) and prepay either a % of the flat rate for that service or pay in full from the site.

* Remote Support Request - I think it would be handy if a user who thought they needed their computer worked on NOW, to have them go to the site, pay for that service (maybe an "emergency" charge?)download the remote agent (whatever agent that may be) and allow us to get connected and issue worked on immediately. As of right now I do have a FTJ so I may need to find a way to make this unavailable during a certain time frame.

* Long distance retainer clients - There is some potential, its almost happened a few times already, that I may get out of state clients that I may want to have become retainer clients. If at all possible, I would like the client to be able to go to the site, pick what "package" they'd like, digitally sign any needed forms and submit them to me, and then download the maxfocus agent to get installed on his computer. Something like this might be better if he downloaded just a remote support agent from where I can setup the maxfocus agent onto they're computer, but you get the idea of what I am wanting to do.

The idea with this is to make it easy for potential clients, to become clients and again to have the site work for me. I do have the Woocommerce add-in for Wordpress but I have not messed with that much and thus isn't really doing anything at the moment, but I'm thinking that may come into play with this stuff.

That was actually long so if you have made it this far, thank you very much for your dedication to reading all of that. Any help or direction in accomplishing these things would be so greatly appreciated.

 

[Slaters Kustum Machines]

I would suggest adding the Yoast SEO plugin: https://yoast.com/wordpress/plugins/seo/ Grab the free version. Also, add your city name to the page URLs. For very simple pay buttons you could use Paypal buttons. We don't do any ordering through our site anymore. Everything is now invoiced through RepairShopr (not tied to the site).
I know that Lisa @callthatgirl uses vCita for scheduling with Wordpress: https://www.vcita.com/

 

[EveVirtual]

2) Paypal buttons would work, in a pinch or you can go with a number of payment processors to do the same thing. People don't typically like to "prepay" for labor. It looks shady. There is no guarantee that you won't disappear with their money. If you are doing a pickup, have them pay at pickup. If they are doing it remotely, then have them pay once you've logged into their system (this is one of the reasons I love Instant Housecall for remote access. It can link with paypal.

Remote support - I use Instant House call. Easy to setup, and you can be away and it will just decline the invitation to connect. Nice little app to download, uninstalls itself after the remote connection is ended. Affordable.

Long distance...adobe offers digital signatures, but not sure exactly how well they really hold up in court. Better solution is to fillout the service order, scan or take a picture of it, have them print and sign it, and scan/take a pic of it and send it back to you...or have a nice disclaimer that you should them when you login remotely. Most remote software allows for customer disclaimer.

My only suggestion as far as web content goes is (and this is my opinion, take it with a grain of salt):

You spend a lot of time talking about what you do during a particular service, but not enough about WHY they need it. One would assume during a virus removal, you remove them. Tell me why your service is better. Tell me why I need it. The dangers of NOT getting a virus removed. Things like that. If a customer understands all the technical jargon, then they would likely be able to do it themselves.

Think of it like when you get your oil changed...they don't tell you in their pitch that they use 4 quarts of oil, clean the air filter, blah blah blah. It's 19.95 for oil change, we use premium oil to keep your engine running cool. or something basic like that.

Just a thought is all.

 

[therealcrazy8]

2) My only suggestion as far as web content goes is (and this is my opinion, take it with a grain of salt):

You spend a lot of time talking about what you do during a particular service, but not enough about WHY they need it. One would assume during a virus removal, you remove them. Tell me why your service is better. Tell me why I need it. The dangers of NOT getting a virus removed. Things like that. If a customer understands all the technical jargon, then they would likely be able to do it themselves.

Think of it like when you get your oil changed...they don't tell you in their pitch that they use 4 quarts of oil, clean the air filter, blah blah blah. It's 19.95 for oil change, we use premium oil to keep your engine running cool. or something basic like that.

Just a thought is all.

Everything you mentioned is good, but the above stuff is also what I really need to hear. I take no offence at all, this very helpful. Sometimes I get on one track when I should be on another, so this is very helpful. Thank you.

 

[EveVirtual]

Everything you mentioned is good, but the above stuff is also what I really need to hear. I take no offence at all, this very helpful. Sometimes I get on one track when I should be on another, so this is very helpful. Thank you.

It's the way we are as technicians. We concern ourselves with the details. We are analytical. I think when it comes to marketing Apple is the best. Rarely do you ever hear them go into any technical speak at all. It's all about what their product can do for you.