WD Green Freeze

[glennd]

Anyone familiar with the WD Green disks randomly locking up (unresponsive)? Is this a known issue? I have one about 2010 model. No errors, passes tests. Doing a ddrescue image, I noticed every so often it would just stop for maybe 10 seconds then continue without error. I'm inclined to tell the customer a new hdd is required.

 

[GTP]

Anyone familiar with the WD Green disks randomly locking up (unresponsive)? Is this a known issue? I have one about 2010 model. No errors, passes tests. Doing a ddrescue image, I noticed every so often it would just stop for maybe 10 seconds then continue without error. I'm inclined to tell the customer a new hdd is required.

I haven't had any issues like that but the failure rates on Green drives is fairly high. I'd just sell them a new drive anyway, save all the hassles. My .02

 

[Slaters Kustum Machines]

I have several 2TB greens for personal use with no issues now going on 5+ years. But as usual if in doubt swap it out.

 

[labtech]

What does SMART report look like?

 

[glennd]

failure rates on Green drives is fairly high

if in doubt swap it out.

I'm inclined to agree.

What does SMART report look like?

smartctl 5.43 2012-06-30 r3573 [x86_64-linux-3.10.4-pmagic64] (local build)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family: Western Digital Caviar Green (Adv. Format)
Device Model: WDC WD20EARS-22MVWB0
Serial Number: WD-WCAZA7959802
LU WWN Device Id: 5 0014ee 2b09ebf1a
Firmware Version: 51.0AB51
User Capacity: 2,000,398,934,016 bytes [2.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Tue Apr 11 07:04:43 2017 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (36960) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 357) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x3035) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 253 252 021 Pre-fail Always - 1233
4 Start_Stop_Count 0x0032 091 091 000 Old_age Always - 9850
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 100 253 000 Old_age Always - 0
9 Power_On_Hours 0x0032 085 085 000 Old_age Always - 10971
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 091 091 000 Old_age Always - 9842
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 148
193 Load_Cycle_Count 0x0032 192 192 000 Old_age Always - 26722
194 Temperature_Celsius 0x0022 123 109 000 Old_age Always - 27
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 10967 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

[TechLady]

Yeah I don't use WD green drives at all anymore. Can't trust them.

 

[sapphirescales]

When in doubt, replace. HDD's are so cheap these days that I'm sure your client would agree with your decision. When I get an iffy drive in my shop, I let the client know that it's passing all the tests but doesn't perform quite right and that I recommend replacement. I explain that diagnostics allow us to pinpoint a possible problem, but in the end it's up to the technician's judgement and experience to make the final call.

 

[lcoughey]

A common issue with all the Western Digital drives in that era were that the PCBs would start to fail. It might be resolved with transferring the ROM to another matching PCB, but the drive really isn't worth the effort if the data is already backed up. Just replace the drive before it completely gives out.

 

[labtech]

Nothing alarming as of now. I would say replace it. Erase it, sell on Ebay as used for parts/data recovery and can recover some of the expense.

 

[glennd]

A common issue with all the Western Digital drives in that era were that the PCBs would start to fail. It might be resolved with transferring the ROM to another matching PCB, but the drive really isn't worth the effort if the data is already backed up. Just replace the drive before it completely gives out.

i reckon that's probably it. I'm putting these in the same category as the blue drives. Back it up and bin it!

 

[Slaters Kustum Machines]

i reckon that's probably it. I'm putting these in the same category as the blue drives. Back it up and bin it!

Funny you say that, WD did the same thing awhile back. They combined the green and blue's into just blue drives.

 

[Krynn72]

Funny you say that, WD did the same thing awhile back. They combined the green and blue's into just blue drives.

WD Blue: Now with double the suck!

 

[glennd]

Funny you say that, WD did the same thing awhile back. They combined the green and blue's into just blue drives.

They should have called them Cyan then.

 

[oliverpowell]

Hi Glennd,

I haven’t used this hard drive but have seen that these hard drives are causing various issues such as freezing, low performance during reading and writing, etc.

So, my suggestion for you is - create a backup of this drive and wipe it completely (if you have an important piece of data inside it).

Good Luck!

 

[GTP]

Hi Glennd,

I haven’t used this hard drive but have seen that these hard drives are causing various issues such as freezing, low performance during reading and writing, etc.

So, my suggestion for you is - create a backup of this drive and wipe it completely (if you have an important piece of data inside it).

Good Luck!

@glennd Just in case you didn't know!

 

[GTP]

Hi Glennd,

I haven’t used this hard drive but have seen that these hard drives are causing various issues such as freezing, low performance during reading and writing, etc.

So, my suggestion for you is - create a backup of this drive and wipe it completely (if you have an important piece of data inside it).

Good Luck!

Hi @oliverpowell I notice your profile says you are an "Enduser (Not a Technician)"
This forum is for Computer Repair Professionals and IT Support providers who currently run or own their own businesses.
Do you fall under this category?
@Nige

 

[glennd]

@glennd Just in case you didn't know!

thanks, i wasn't sure.....

 

[HFultzjr]

Anyone familiar with the WD Green disks randomly locking up (unresponsive)? Is this a known issue? I have one about 2010 model. No errors, passes tests. Doing a ddrescue image, I noticed every so often it would just stop for maybe 10 seconds then continue without error. I'm inclined to tell the customer a new hdd is required.

If any doubts, just replace it. SSD or WD black would be my choices.

 

[Porthos]

If any doubts, just replace it. SSD or WD black would be my choices.

Same here just installed an SSD in one and a 1tb WD Black in another.