tankman1989
Active Member
- Reaction score
- 5
I am sad to have to write this message but I feel that anyone considering working for Captovis needs to know how they will be treated when working.
First off they will look for any reason not to pay you for something. If they can not find something, they will just omit it from the invoice hoping that you will not notice it. When you do notice their "error" they will try to say that it is not an error and you really should not be paid for it. If you stand your ground and find the proof that you should be paid they will tell you that they will add it to your next invoice check (which are supposed to be issued on the 15th of every month) or they will break it into $25 chunks and add $25 to each new invoice they send you because they "can't" issue payment on a ticket which is already closed.
Captovis will not pay you if they send the wrong part and you drive 90+ mins to the site, spend 30 mins with the customer and drive 90+ mins home.
Captovis will not pay you if they send the installation manual for a different brand and model printer/machine than that which you are contracted to work. When you call to have a new manual emailed, they leave you hanging for 90+ mins while you are on-site. Even if you make an effort to fix the machine for 2 hours (and some of these huge printers are EXTREMELY complex) and can not because they did not send the repair manual they were supposed to, they will not pay you.
Captovis will not pay you if you diagnose the TV correctly, come back on site a week later, install the part (wait o hold for tech support for 90+ mins) leave the site due to tech support not being available when they are supposed to be, come back 4 days later to finish installation and you are told once you get there to "leave the site immediately" because you have not worked on that specific model TV prior to this work order (It would be like a mechanic not being able to work on a 2008 Grand AM when he has worked on all other years). you will not be paid for all three trips (75 mins each way, 450mins driving, 210mins on site. You will not be paid because you didn't finish the work order, even though they knew prior to you accepting the ticket that you had never worked on the TV before.
They will tell you to go on-site on Saturday and inform you that there is always tech support on Saturdays (which is apparent to you because you have done over 20 calls on Sat's over the last year, 8 calls on Sundays). A week later you go to the same residents to install the part at the same time but there is no answer at tech support. The customer is upset, you waste 90 mins of your time on hold. You email 5 people at the company asking what the deal is and no one answers you. You email everyone again asking why no one answered you and what the deal is. You get a response that there is no tech support on Sat's. You call the tech support call distribution center and ask what the hours are on Sat and they tell you 10-4pm. WTF?
You have a problem every month with the amount of money being sent to you and the lady whom writes the check never answers a phone or returns any of your 30+ phone calls (1-2 a month). She doesn't return emails either. Tricia is worthless as she never returns emails or voicemails.
Mary, the president is a liar and will use and steal from you every chance she gets. She is a scoundrel. She is not to be trusted. She will tell you what she thinks you want to hear, over the phone, and nothing will materialize from it.
Captovis's call system which uses's "softphones" is the biggest piece of crap I have ever had the misery of working with. Don't ever expect to be able to get through to anyone when you really need to. Whey you are int eh field and you need tech support, forget it. It will probably be the day/time when their "softpphones" need re-boots.
They will give end users your personal phone number for them to harass you if you are not able to fit their schedule.
The call dispatchers will talk all nice to you when they want you to do a job for them but when they dojn't pay you for it or don't pay you correctly they become vicious and venomous. They will say that you were late (yeah because the 3 jobs I was at prior for you took an extra hour a piece because you sent the wrong stuff or didn't send the repair instructions) or that something else wasn't right. They are in it only for themselves.
If you do a lot of jobs in one month and they don't want to pay you for something they will say that you broke something while fixing the unit and they had to either "buy-out" the unit or had to replace the broken item. You may be charges $100 for a small piece of plastic which holds a fan in place.
They will make their company sound like a profitable (probably is as they scam their contractors), luxurious place to work with all their "fiber drops, and runs" their intelligent phone system (too bad three is no intelligence within the management or staff).
My advice is to STAY AWAY FROM CAPTOVIS! They will only lead to headaches and LOST MONEY!!
First off they will look for any reason not to pay you for something. If they can not find something, they will just omit it from the invoice hoping that you will not notice it. When you do notice their "error" they will try to say that it is not an error and you really should not be paid for it. If you stand your ground and find the proof that you should be paid they will tell you that they will add it to your next invoice check (which are supposed to be issued on the 15th of every month) or they will break it into $25 chunks and add $25 to each new invoice they send you because they "can't" issue payment on a ticket which is already closed.
Captovis will not pay you if they send the wrong part and you drive 90+ mins to the site, spend 30 mins with the customer and drive 90+ mins home.
Captovis will not pay you if they send the installation manual for a different brand and model printer/machine than that which you are contracted to work. When you call to have a new manual emailed, they leave you hanging for 90+ mins while you are on-site. Even if you make an effort to fix the machine for 2 hours (and some of these huge printers are EXTREMELY complex) and can not because they did not send the repair manual they were supposed to, they will not pay you.
Captovis will not pay you if you diagnose the TV correctly, come back on site a week later, install the part (wait o hold for tech support for 90+ mins) leave the site due to tech support not being available when they are supposed to be, come back 4 days later to finish installation and you are told once you get there to "leave the site immediately" because you have not worked on that specific model TV prior to this work order (It would be like a mechanic not being able to work on a 2008 Grand AM when he has worked on all other years). you will not be paid for all three trips (75 mins each way, 450mins driving, 210mins on site. You will not be paid because you didn't finish the work order, even though they knew prior to you accepting the ticket that you had never worked on the TV before.
They will tell you to go on-site on Saturday and inform you that there is always tech support on Saturdays (which is apparent to you because you have done over 20 calls on Sat's over the last year, 8 calls on Sundays). A week later you go to the same residents to install the part at the same time but there is no answer at tech support. The customer is upset, you waste 90 mins of your time on hold. You email 5 people at the company asking what the deal is and no one answers you. You email everyone again asking why no one answered you and what the deal is. You get a response that there is no tech support on Sat's. You call the tech support call distribution center and ask what the hours are on Sat and they tell you 10-4pm. WTF?
You have a problem every month with the amount of money being sent to you and the lady whom writes the check never answers a phone or returns any of your 30+ phone calls (1-2 a month). She doesn't return emails either. Tricia is worthless as she never returns emails or voicemails.
Mary, the president is a liar and will use and steal from you every chance she gets. She is a scoundrel. She is not to be trusted. She will tell you what she thinks you want to hear, over the phone, and nothing will materialize from it.
Captovis's call system which uses's "softphones" is the biggest piece of crap I have ever had the misery of working with. Don't ever expect to be able to get through to anyone when you really need to. Whey you are int eh field and you need tech support, forget it. It will probably be the day/time when their "softpphones" need re-boots.
They will give end users your personal phone number for them to harass you if you are not able to fit their schedule.
The call dispatchers will talk all nice to you when they want you to do a job for them but when they dojn't pay you for it or don't pay you correctly they become vicious and venomous. They will say that you were late (yeah because the 3 jobs I was at prior for you took an extra hour a piece because you sent the wrong stuff or didn't send the repair instructions) or that something else wasn't right. They are in it only for themselves.
If you do a lot of jobs in one month and they don't want to pay you for something they will say that you broke something while fixing the unit and they had to either "buy-out" the unit or had to replace the broken item. You may be charges $100 for a small piece of plastic which holds a fan in place.
They will make their company sound like a profitable (probably is as they scam their contractors), luxurious place to work with all their "fiber drops, and runs" their intelligent phone system (too bad three is no intelligence within the management or staff).
My advice is to STAY AWAY FROM CAPTOVIS! They will only lead to headaches and LOST MONEY!!
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