Hi, I've spent a large part of today trying to figure why a client's Vista PC is failing to install standard USB drives, one an HP 16GB, the other San Disk Cruzer 8GB. There is nothing unusual about these drives. They do have some pre-installed software, but none of it is set to launch automatically in a way which could throw the detection, and install of the USB drives. Each drive installs perfectly successfully on two Windows 7 machines we have tried them with.
This Vista machine is, however, the main office machine, so is in constant use. When we insert the drive, Windows begins the installation process, but then gets "lost", searching Windows update of all places for the drivers it thinks it needs. After about 5 minutes of this nonsense, Windows then spits out an error message asking us if we have the CD containing the drivers that came with the drive. USB drives don't come with driver disks!
So we are stuck, though I have scanned for Malware using the antivirus programme on board, as well as Malwarebytes. I have heard of people having similar problems with Vista, and seen various fixes posted around the internet, including deleting an inf cache file, and also attempting to delete a registry key.
Anyone else had any experience of this? Any solutions found?
Paul
This Vista machine is, however, the main office machine, so is in constant use. When we insert the drive, Windows begins the installation process, but then gets "lost", searching Windows update of all places for the drivers it thinks it needs. After about 5 minutes of this nonsense, Windows then spits out an error message asking us if we have the CD containing the drivers that came with the drive. USB drives don't come with driver disks!
So we are stuck, though I have scanned for Malware using the antivirus programme on board, as well as Malwarebytes. I have heard of people having similar problems with Vista, and seen various fixes posted around the internet, including deleting an inf cache file, and also attempting to delete a registry key.
Anyone else had any experience of this? Any solutions found?
Paul