I just read from my inbox an article from Technibble about the PC tech that got a client arrested......but this article does not appear on Technibble. I assume it was deleted for legal reasons? Did anybody else get this article in their email?
I purposely make sure I'm not looking for any data on my customers system that is personal. Pictures, videos, documents. I'm looking for system files only. My job is to fix the computer and get it back to them. I want to feel right when I tell customers that their files are completely confidential and I have no desire or business looking through them.
Now when it comes to stuff like this though I'm torn. Because I despise child porn sicko bastages with a passion. Honestly they're probably better off if I never do find anything, because I get a bit heated over stuff like that and would hate to see myself get in trouble for doing something stupid. But if the client was stupid enough to say have it as a background image on their desktop, or something in plain view I couldn't fix the computer without seeing, I'm pretty certain I'd report it anyway!
But this leads to a more important question for me...
As techs, we do a lot of drive imaging and backups before we even work on a machine. I only usually keep their files on my backup drive for 30 days after the repair is finished. But what if there's illegal or sensitive material on the drive and we back it up?
What I'm getting at here is what if there's child porn on our backup drives and we don't even know it. What if that porn is found on our drives? Are we held responsible in a situation like that??? I would be interested in finding out more along info like this. If it's on our backup drives it's on our property and under law we are responsible. But what can you do to prevent it without looking through it all, which is ridiculous?
I only usually keep their files on my backup drive for 30 days after the repair is finished. But what if there's illegal or sensitive material on the drive and we back it up?
Perhaps it could be as simple as maintaining a log book of images with client ID & dates so that it is clear that this data belongs to whomever it belongs to. Seems that would provide a decent amount of protection.