sony vaio vgn-cr353 problems.

R

redsmufc

New Member
Reaction score
1
Hi i have had a sony vaio vgn-cr353 brought to me. It keeps powering off, it stays on for about an hour then turns off. After that every 10 mins or so. Everytime there is no error message. I have tried a different power supply, known working ram, and the fan seems to be working and free from dust. I beleive its overheating as it takes a while for it to turn off. Please give me something else to check!!! :confused:

Has anyone else had similar issues, or does anybody know what i can try next??
 
Last edited:
Hi thanks for reply! everytime it shuts down i get these errors on the event log: the parallel port driver faild to start, faild to load the plug in module. (56f9312c-c989-4e04-8c23-299dee3a36f5 error code 0x80042019), and the previous system shutdown was un expected.

no error messages when it shutsdown i.e no bsod.

it did but seems to be ok at the minute.

And yes i have replaced the thermo paste.

I have also tried taking the battery out.

Here are the event logs from the last shut down.


Log Name: System
Source: EventLog
Date: 19/07/2011 5:07:52 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Emalina
Description:
The previous system shutdown at 1:21:18 AM on 19/07/2011 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-07-19T04:07:52.000Z" />
<EventRecordID>174671</EventRecordID>
<Channel>System</Channel>
<Computer>Emalina</Computer>
<Security />
</System>
<EventData>
<Data>1:21:18 AM</Data>
<Data>19/07/2011</Data>
<Data>
</Data>
<Data>
</Data>
<Data>2179</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DB07070002001300010015001200F000DB07070002001300000015001200F0003C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>


Log Name: System
Source: Microsoft-Windows-FilterManager
Date: 19/07/2011 5:07:45 AM
Event ID: 6
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: Emalina
Description:
File System Filter 'aswSnx' (6.0, 4/07/2011 12:36:42 PM) has successfully loaded and registered with Filter Manager.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-FilterManager" Guid="{f3c5e28e-63f6-49c7-a204-e48a1bc4b09d}" />
<EventID>6</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2011-07-19T04:07:45.654Z" />
<EventRecordID>174670</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Emalina</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="FinalStatus">0x0</Data>
<Data Name="DeviceVersionMajor">6</Data>
<Data Name="DeviceVersionMinor">0</Data>
<Data Name="DeviceNameLength">6</Data>
<Data Name="DeviceName">aswSnx</Data>
<Data Name="DeviceTime">2011-07-04T12:36:42.000Z</Data>
</EventData>
</Event>

Log Name: System
Source: NETw4v32
Date: 19/07/2011 5:07:41 AM
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Emalina
Description:
The \Device\NDMP8 service entered the Intel(R) Wireless WiFi Link 4965AGN state.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NETw4v32" />
<EventID Qualifiers="16384">7036</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-07-19T04:07:41.832Z" />
<EventRecordID>174669</EventRecordID>
<Channel>System</Channel>
<Computer>Emalina</Computer>
<Security />
</System>
<EventData>
<Data>\Device\NDMP8</Data>
<Data>Intel(R) Wireless WiFi Link 4965AGN</Data>
<Binary>0000080002003800000000007C1B004000000000000000000000000000000000000000000000000057445256AD000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 19/07/2011 5:07:41 AM
Event ID: 4
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: Emalina
Description:
Processor 1 exposes the following:

3 idle state(s)
5 performance state(s)
8 throttle state(s)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0f67e49f-fe51-4e9f-b490-6f2948cc6027}" />
<EventID>4</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2011-07-19T04:07:41.488Z" />
<EventRecordID>174668</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="52" />
<Channel>System</Channel>
<Computer>Emalina</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Processor">1</Data>
<Data Name="IdleStateCount">3</Data>
<Data Name="PerfStateCount">5</Data>
<Data Name="ThrottleStateCount">8</Data>
<ComplexData Name="IdleState">01000100020001000300A200</ComplexData>
<ComplexData Name="PerfState">35080000640000003408000063000000400600004C000000B0040000390000002003000026000000</ComplexData>
</EventData>
</Event>


Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 19/07/2011 5:07:41 AM
Event ID: 4
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: Emalina
Description:
Processor 0 exposes the following:

3 idle state(s)
5 performance state(s)
8 throttle state(s)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0f67e49f-fe51-4e9f-b490-6f2948cc6027}" />
<EventID>4</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2011-07-19T04:07:41.473Z" />
<EventRecordID>174667</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="52" />
<Channel>System</Channel>
<Computer>Emalina</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Processor">0</Data>
<Data Name="IdleStateCount">3</Data>
<Data Name="PerfStateCount">5</Data>
<Data Name="ThrottleStateCount">8</Data>
<ComplexData Name="IdleState">01000100020001000300A200</ComplexData>
<ComplexData Name="PerfState">35080000640000003408000063000000400600004C000000B0040000390000002003000026000000</ComplexData>
</EventData>
</Event>


Log Name: System
Source: Tcpip
Date: 19/07/2011 5:07:36 AM
Event ID: 4201
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Emalina
Description:
The system detected that network adapter Loopback Pseudo-Interface 1 was connected to the network, and has initiated normal operation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Tcpip" />
<EventID Qualifiers="16384">4201</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-07-19T04:07:36.730Z" />
<EventRecordID>174666</EventRecordID>
<Channel>System</Channel>
<Computer>Emalina</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>Loopback Pseudo-Interface 1</Data>
<Binary>0000000002002C000000000069100040020000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>


Log Name: System
Source: Microsoft-Windows-FilterManager
Date: 19/07/2011 5:07:36 AM
Event ID: 6
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: Emalina
Description:
File System Filter 'FileInfo' (6.0, 19/01/2008 6:34:27 AM) has successfully loaded and registered with Filter Manager.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-FilterManager" Guid="{f3c5e28e-63f6-49c7-a204-e48a1bc4b09d}" />
<EventID>6</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2011-07-19T04:07:36.652Z" />
<EventRecordID>174664</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Emalina</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="FinalStatus">0x0</Data>
<Data Name="DeviceVersionMajor">6</Data>
<Data Name="DeviceVersionMinor">0</Data>
<Data Name="DeviceNameLength">8</Data>
<Data Name="DeviceName">FileInfo</Data>
<Data Name="DeviceTime">2008-01-19T06:34:27.000Z</Data>
</EventData>
</Event>
 
Last edited:
Hi What's up,

If you think it's overheating you will want to watch the temp either thru the OS or with a thermal gun. If it's not overheating you could try booting to a Linux OS via a usb and see if it does the same turning off, at least you will know if it's Windows, or the HDD that's bum.
 
I find when a lot of laptops overheat I re-apply the thermal paste on the cpu, and chipset. Clean it off nice first. Fans are cheap enough to just change if you even think there is a problem with it. Overheating will just shut down the laptop so it could be that. I have an unbuntu linux on a usb but there are tons of em out there. Others would probably know better than me which linux is good and which aren't. I figure if you can boot in linux and you don't get the shutdown issue than it's not overheating and is probably Windows or your HDD is going bad, corrupt etc.
 
Update.

This is what i have tried: run speedfan temperature seems to stay around 45 - 50 degrees, and when it got to 69 degrees went back to 45 - 50 pretty quick. So ruling out overheating. And reapplied thermal paste. And cleaned out fan and vents, although was not dusty really.

Ran hard drive checker no errors found. Found that harddrive was full up 220GB had 900MB left, removed some of the customers films and put on my external drive now has around 25GB free.

Ran memtest no errors found. Moved ram to other slot. Tried it with another known good ram, no joy.

Tried with different power supply, and with battery in and out, no joy.

Run mbam and sas, mbam found and removed 3 trojans, Sas found nothing. Uninstalled and reinstalled all drivers, using sony recovery software.

Cleaned Registry and installed all windows updates.

Run on parted magic, backed up documents, ran for 3 hours with no problems.

Also run with power management turn off, no joy.

Updated the bios, no joy.

Opened it up no damaged wires or anything suspect to talk about.
 
Last edited:
Another Update.

Customer had it back for 3 weeks working fine now started turning off again.

Decided to use the sony recovery partition, gets half way through and turns off. Is it a bum HDD?? Again no error messages or bsod.!
 
Last edited:
Now done a clean install using a disc, instead of the recovery partition.

Installed fine. Run for a little while then turned of again. Couldn't get updates and drivers installed before it turned off. Now quoting the customer on a HDD, and try another clean install on a new HDD.:mad:
 
To me, it sounds like you have a chipset issue. Probably needs a reflow/reball. I perform reflows on mostly HP dv series laptops... and Sony laptops are 2nd on that list!
 
would that only do that whilst its running on vista. As i can run it on a Linux system from a boot disc with no problems. Thought HDD as whilst running from a boot disc i have no problems. It literally powers off at random intervals whilst booted to the os.:confused:
 
Certainly try another hard drive and see if it helps first.

I have seen Linux distro's work on failing computers in which windows would not work.
I may be talking out of my butt here, but here is what I have gathered:

Concerning Linux Distro's:
1. Linux has a better error handling and recovery scheme.
2. Booting from a CD bypasses the need to use the MOBO's hard drive controller, hence, if that is the problem then that may be why the Distro does OK.
3. In many cases Linux doesn't use the correct driver for the hardware, but rather a generic driver that works fine. In many cases these generic drivers do not "stress" the hardware and/or are unable to use and access the "higher functions" of the hardware. Your hardware may only exhibit problems when working "fully" and at higher bandwidths.
 
hi thanks for your help!! it was indeed the mobo. Customer is now thinking of getting a new laptop.
 
You must log in or register to reply here.

Similar threads

johnrobert
Problem connecting cables to Wi-Fi
2 3
Replies
43
Views
2K
backwoodsman
backwoodsman
HCHTech
Outlook New rant
Replies
12
Views
1K
dcomp12
D
britechguy
Most likely reason for "System missing LCD Panel" message?
Replies
8
Views
747
britechguy
britechguy
Appletax
[REQUEST] Should I test a laptop's PSU's amperage?
Replies
10
Views
853
Philippe
Philippe
callthatgirl
Outlook Classic Search vs New Outlook Search
Replies
0
Views
391
callthatgirl
callthatgirl
Back
Top