Sometimes you just need your $49

Best reason to get Diag fees up front. In this case if the person did not want to pay you did not spend time on it. And with the $49 you would have a signed contract that hopefully was well vetted and will hold up in court.

But even then is the $49 worth all the bad publicity and negitave reviews.

With every one using cell phone camereas, it is nice to have cameras of your own.
 
Wow. I would NEVER allow things to escalate that far. If a client of mine forcefully took the laptop from me without paying, I wouldn't try to use force to stop him, and I certainly wouldn't mace him. I would tell him that if he leaves without paying that I will report him to the police for theft of services. Thankfully I've never encountered this personally, but that's exactly how I would handle it.
 
Barcelona said:
This guys shop will be trashed or even torched by the guy he maced - or his mates.
And probably not just once.
The shop owner will have to watch his families and his own personal safety as well.
Click to expand...

So what should he have done to avoid potentially getting his shop torched? Not trying to start an argument here. I honestly think there's a good chance you're right. But where does that leave people like him in situations such as those? I mean the shop owner gave the guy damn near 50 chances to leave, even after brandishing the mace. I'd like to hear others' opinions on this for perspective.
 
sapphirescales said:
Wow. I would NEVER allow things to escalate that far. If a client of mine forcefully took the laptop from me without paying, I wouldn't try to use force to stop him, and I certainly wouldn't mace him. I would tell him that if he leaves without paying that I will report him to the police for theft of services. Thankfully I've never encountered this personally, but that's exactly how I would handle it.
Click to expand...

I can see how handling it this way prob would've avoided the situation escalating to that point. I just know myself enough to know I'd have a hard time not feeding into that and doing something "similar" as to what that shop owner did. I feel like your approach is better though. Guess it pays to have patience...
 
Encrypted Existence said:
So what should he have done to avoid potentially getting his shop torched? Not trying to start an argument here. I honestly think there's a good chance you're right. But where does that leave people like him in situations such as those? I mean the shop owner gave the guy damn near 50 chances to leave, even after brandishing the mace. I'd like to hear others' opinions on this for perspective.
Click to expand...

For a measly $49 I would have given him the laptop and got him to leave amicably, rather than risk the ramifications that I'm sure will come.
Is this in America? The guy is lucky he wasn't shot! Americans are allowed to carry firearms and the shop owner was probably lucky the guy didn't pull a gun.
 
Foolish really. Just asking for trouble from this guy at 3am. Besides in NY you pull a stunt like that with bear mace and you get arrested, even if you think you are right.
 
Encrypted Existence said:
So what should he have done to avoid potentially getting his shop torched? Not trying to start an argument here. I honestly think there's a good chance you're right. But where does that leave people like him in situations such as those? I mean the shop owner gave the guy damn near 50 chances to leave, even after brandishing the mace. I'd like to hear others' opinions on this for perspective.
Click to expand...
It should never have gotten to that point, to begin with. As @Porthos stated you collect the fee upfront and you have paperwork supporting it. The guy changed his mind about working on the laptop. It is not worth aggravating someone who doesn't want to do business with you. You hand it back and he leaves. Now the owner is going to face possible assault charges not to mention possible retribution as both actors look to be in that kind of neighborhood. It's gonna cost him a lot of money for $49 he will still never earn.
 
Barcelona said:
For a measly $49 I would have given him the laptop and got him to leave amicably, rather than risk the ramifications that I'm sure will come.
Is this in America? The guy is lucky he wasn't shot! Americans are allowed to carry firearms and the shop owner was probably lucky the guy didn't pull a gun.
Click to expand...
Most states in the USA do NOT allow people to just carry guns. Most don't allow it at all and those states that do have often require licenses. But there isn't ANY state that would consider it legal to draw a gun on the shop owner in this situation.
 
Barcelona said:
Americans are allowed to carry firearms
Click to expand...
I'm in Texas and I have a LTC "License To Carry" permit and a CHL "Concealed Handgun License". However, unless I was immediately threatened, I would never use my gun.

This is why I ALWAYS get the diagnostic fee upfront, no refund and a signed contract either before a customer leaves or I leave a customers location. If not, I take no possession of the item. What happened in the video shows exactly why this policy should be in place. A laptop or $49 is not worth losing your life over.
 

Attachments

I find many things wrong with this, why does he have an open area to get into his work bench? That customer just walked right over, if he had a desk in front that would have given the customer a bit less ease to get back there . And leaving the guys computer on the counter so close to the door? or whoever's customer that was? He has no service desk to intake new computer, he was working while the customer was talking. The girl was like "just asking questions" this whole shop looks pretty unprofessional.
 
Porthos said:
When do people like that even care if it is legal or not.:rolleyes:
Click to expand...

It's called being dead right. I hear it all the time up here, "but the law says". Idiots thinks there is nothing wrong to walk through the middle of traffic just because there is a law that say you have to give right of way to pedestrians. Even better, the ones who walk around after dark, dressed head to toe in black, and complain about cars coming too close to them.

Another problem is the shop owner had no gateway controlling access to the work area. Even if it's a little door. And he should have called the cops.
 
callthatgirl said:
Wow, you can tell that Mace messed him up big time, unless he's always half minded. "Racista" never heard that one before.
Click to expand...

It sounds like bastardized Russian slang that is common in parts of NYC.

nlinecomputers said:
He still doesn't show what led to the guy wanting to end the work. The customer was upset but not impolite. The shop owner committed assault in my opinion and his showing this on the internet is going to get legal battles. I'm betting he gets sued within 30 days.
Click to expand...

Who knows? We occasionally have people who want to cancel a job they've already approved. If we've already started we insist on being paid for the work we've completed, and rarely the discussion gets heated. That being said, the way this guy handled it was completely wrong, and while possibly legal, will certainly result in bad PR and bad karma.
 
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