Norton has been, is , and will always be a technicians arch nemesis in my opinion, it's bloatware x 1000.
We resell for ESET and some months we do NOT do more then a few sales of their product. Our sales rep is awesome though, and he gives us tons of leads for business clients.
We refuse to sell or resell any software or hardware we don't fully believe in or support 110%. I truly believe in and have seen first hand how awesome NOD32 is, thus we resell it. So although the profit margins seem small, It's really the benefit of giving a customer good products and support. Out of the leads too, we get a chance to market our full range of IT services to the clients as well.