I can understand where you are coming from, thus why I try to educate. If you feel you should run a diagnostic on a drive, it is better to clone every sector that you can read rather than just test them. If you get to the 80% mark, hit a scratch on the drive and it fatally crashes, you have 80% cloned vs 80% tested with nothing saved. I suspect most clients would rather pay you for recovering 80% of their data rather than testing 80% of their drive before it crashes.The diag I ran was the full scan Drive Fitness Test, and about 3/4 of the way through, determined the drive had bad sectors. I simply shut the program down at this point and did nothing. Had no clue whether or not the drive was "bad" or not, so that's why I ran the diagnostic. My assumption is that is what the diagnostic software is for; as a tech, you can determine whether or not you want to proceed to recover the data or not (via the diagnostic software, Spinrite, clone or something else).
Don't underestimate the value of the data because they are a home user. The majority of my clients (directly or indirectly via re-sellers) are home users who value you their data a lot higher than you would expect. I even have a client who is willing to spend thousands to recover data from a cracked microSD card for the baby photos on it.Will keep the clone thing in mind, but since this is a home user, I doubt there's anything that needs backing up anyway.
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