Quickbooks Pro crashing when sending email

[tek9]

I have a client with a workgroup network of 3-4 computers running QB Pro 2015. All the computers are Windows 7 Pro except for one which was "upgraded" to Windows 10 Pro. I'm having trouble with the Windows 10 machine. It has Office365 with the latest version of Outlook 2016 installed. When they try to send an email from within QB, like a PO or invoice, the first time it would work fine, and push the email out to Outlook, but the next time they send an email it would crash QB, different error codes each time. Event viewer shows a generic code 4 for QB, that it was shut down with nothing else to go on.
I googled this and was working for hours to fix it with no luck. What I did so far:
Ran the QB PDF and print repair tool.
QB install tool.
sfc /scannow found some errors that it couldn't fix. Not sure if it's related to QB, but maybe.
Uninstalled QB, ran the QB clean tool, rebooted, installed the latest .NET 4.6.2, rebooted and reinstalled QB, updated it to latest release.
Tried new mail profile.
Tried new Windows profile along with a new mail profile.
I think I covered everything. The only thing left, I believe, is a full Windows N&P.
Does anybody have any other ideas before I go this route?
Thanks in advance.

 

[Frick]

Run a quick and or full Office 365 repair. We ran into this last week and got it sorted.

 

[tek9]

Run a quick and or full Office 365 repair. We ran into this last week and got it sorted.

I knew I forgot something! Running the repairs now. Will report back. Thanks so much.

 

[tek9]

So I ran the quick repair, rebooted, ran the online repair, rebooted, and nothing doing. Same problem.
Any other ideas?

 

[YeOldeStonecat]

Get them on Intuits native e-mail service....works great!

 

[tek9]

Get them on Intuits native e-mail service....works great!

Not a chance with these guys. Penny pinchers.

 

[jzukerman]

As annoying as this sounds, what about plugging in SMTP settings into QB instead of using Outlook? I did this for awhile with one of my clients before they cut over from webhost SMTP to O365.

 

[netgeek]

Try downgrading to o365 2013. Could be a problem with outlook 2016

 

[YeOldeStonecat]

Not a chance with these guys. Penny pinchers.

vs....the time spent paying an IT guy one a year or once every two years to troubleshoot a problem, combined with the loss of productivity during that time?

Another option...try lowering the security settings in Outlook, over where the programmatic access features are. (where you allow other programs access to Outlook).

 

[tek9]

I tried setting them up to send forms with webmail instead of Outlook but it wouldn't work. When I would send an email from QB it would hang for a few minutes and then display a popup that they couldn't send the email because it's a wrong password (not), firewall issue (probably not) or something else.
These guys are on a managed services plan so this is basically free work for them and I didn't know about that programmatic access features in Outlook. Thanks for that.
The way it stands now is that I decided to run DISM restorehealth this morning and I tested it. Before the DISM thing I only managed to send one email from QB and it would crash on the 2nd one. After DISM and rebooting, I tested and I sent 3 emails before I decided not to push my luck....
I'll wait to hear from the end user if anything changed. When I spoke to her earlier she said she might not be sending any emails today from QB, so I'm still on pins and needles for now.
I'll keep you guys posted when I have an update. There's still hope....
Thanks for all the input.

 

[Porthos]

I tried setting them up to send forms with webmail instead of Outlook but it wouldn't work. When I would send an email from QB it would hang for a few minutes and then display a popup that they couldn't send the email because it's a wrong password (not), firewall issue (probably not) or something else.

What webmail service?

 

[tek9]

What webmail service?

Their domain is hosted on Hostgator and they use the included email service. So I just plugged in the smtp settings in QB and tried that way.
I know the password was right, but just for kicks I changed it and tried again but it still didn't work.

 

[Porthos]

Their domain is hosted on Hostgator and they use the included email service. So I just plugged in the smtp settings in QB and tried that way.
I know the password was right, but just for kicks I changed it and tried again but it still didn't work.

Reason I asked, I have a client who uses Yahoo and the new security feature in Yahoo blocks QB from using their web mail with the same symptoms.

 

[tek9]

Reason I asked, I have a client who uses Yahoo and the new security feature in Yahoo blocks QB from using their web mail with the same symptoms.

What is this new security feature? 2 factor authentication ?
Is there a way to make it work with QB like you can do with Google accounts ?
I have a client that uses Yahoo business accounts. so far no issues, but would be good to know.

 

[Porthos]

When I go into Yahoo webmail personal or business, I get pop ups from time to time telling me to secure my mail from insecure apps. If I tell it yes I cant even use Thunderbird to access it. I had to go in to my Yahoo settings See pic.

 

[tek9]

When I go into Yahoo webmail personal or business, I get pop ups from time to time telling me to secure my mail from insecure apps. If I tell it yes I cant even use Thunderbird to access it. I had to go in to my Yahoo settings See pic.View attachment 6615

That looks just like Google's allow less secure apps function to allow Outlook access.
Thanks for the info.

 

[YeOldeStonecat]

LOL..that there is funny...the words "Account Security" on the screenshot of the Yahoo account properties. Yapoop..the most hacked big mail service in the world.