proprietary software headaches

[bagellad]

Hello I was doing a computer setup for a business and I ran into a problem with proprietary software the business runs. It is made by a small local business so there is a distinct lack of any online support for the programs. I was wondering how you explain to the customer that you are not responsible for that program, or that it not working is not related to your work. (I was able to move the program over, but it was not working with the printers and was having the same database issues it had on the old computer, since its the same database it makes sense).

I received a call this morning from a very angry customer saying the program does not work and that I was at fault, although having explained to the customer yesterday that they need to contact the company for support on their program, and yesterday they agreed with me.

Should I have had them sign an invoice saying they understand this? What is the proper solution without looking like you are just passing the buck?

 

[hawks5999]

umm... the time to have them sign something saying you are not liable for anything related to the custom app was before you did any work, especially moving it to a new computer.