Printer Preferences

[autumn]

G day all

I have an issue with a Windows 7 pro on a domain computer.

I've set both printer preferences in a printer for the paper size which is A4, I've set the printer to override the letter to A4 as well.

however the program they are using when they go to print sets the paper size to letter and the printer stops, you can press the continue to print however it only prints half what it is meant to be printing in the middle of the page as well. There is no printer default settings in the program (it's a db) to set. the preferences and printer works fine with Office products etc just not the db. They can go in and change the page size when they print however this is not feasible. with the amount of printing they do and they don't like computers. So more steps they don't want to do.

I do have a video of what is happening and there are 10 other computers that work fine.

Thanks in Advance

Tim

 

[Markverhyden]

All I can say is WOW! Years ago when I was doing support work for US DoD I had the same problem with the laptop they issued me, 7 Pro as well. Of course it was in reverse since we use letter size over here. Go to print something, nothing comes out and the printer has a message about using A4. I can tell the printer at the printer control panel to use letter or change it in printer prefs. No one else had a problem and this happened at different locations with different printers but all on the same DC's. Discussed this with NOC and they no ideas. Seem to remember that I deleted my profile and created a new user and it worked properly after that.

 

[autumn]

yep tried the profile, it's a local profile as well so not recreating from the server.

I've also tried different drivers for different printers. It's a HP Laserjet.

The stupid thing is it's happened with this computer before and mucking around with the different drivers and it has previously suddenly started working (not this time) and the time spent was an hour or 2.

 

[TimM]

Is there another setting for the default paper size for each individual paper tray?

 

[CompConfig]

I also had the same issue but my client had to go back to the programmer and have him make the changes in the code.

 

[Mick]

I've seen quite a few HP printer probs solve by a settings tweak, so that you select 'print directly to the printer' rather than using the print spooler. No idea if/why this sometimes makes a difference - or even if you can get at those settings on this particular printer. But it is simple and quick to try.

 

[autumn]

Is there another setting for the default paper size for each individual paper tray?

yep there are the 2 spots in the driver to set the paper size/tray etc, the system defaults and the user defaults, both are set the same. Also I have multiple drivers set for the different trays.

 

[autumn]

I also had the same issue but my client had to go back to the programmer and have him make the changes in the code.

Well normally I would however this programmer is always defensive and of course he charges by the hour as well.

 

[autumn]

I've seen quite a few HP printer probs solve by a settings tweak, so that you select 'print directly to the printer' rather than using the print spooler. No idea if/why this sometimes makes a difference - or even if you can get at those settings on this particular printer. But it is simple and quick to try.

have tried this before but not this time. I will try again. it's very frustrating.

 

[Majestic]

Is it possible this is a REMOTE APP ? I've had the same issue in a domain environment and had to remote desktop to the domain profile, change the printer preferences there, then log off and that fixed it.

Majestic

 

[Markverhyden]

The environment I mentioned before was only HP's as well which is interesting. They were 41/2xx LJ's as well as a couple of different MFP's. If a new profile did not work then nuke and pave may be the quickest, but not the least painful, way to solve the problem.

 

[AndyM]

yep there are the 2 spots in the driver to set the paper size/tray etc, the system defaults and the user defaults, both are set the same. Also I have multiple drivers set for the different trays.

I don't have access to a HP at the moment, but if I remember correctly, there are more then 2 spots. Open up the Printer Properties, and customize the settings on the following tabs:

General > Preferences
Advanced > Printing Defaults
Device Settings > Whatever HP Call It

I think that's what worked for me.

Andy