Pressure selling with Norton

[Mouse Mate]

I went round to one of my regulars the other night to find he had treated himself to a new Dell Inspiron laptop and a Samsung netbook for his kid for xmas from www.currys.co.uk/

He told the sales guy that he didn't require any anti-virus software because I had recently installed MSE on his old laptop and he was happy to use that on the new one. The sales guy proceeded to lie through his teeth and tell him that MSE was only a 30 day trial and that he had to buy Norton 360, which to my surprise he actually did.

Imagine my horror when I was told this story, I suggested to him that he return that wretched yellow box and get a refund, unknowing that he had already installed and registered it on the Dell. He phoned the store and they said they wouldn't accept it back because it was used but he could return it to Norton HQ and they would provide a full refund. We shall see...

Part 2.

Whilst choosing the netbook the same sales guy told him that my recommendation (the Samsung) was not powerful enough and wouldn't be able to run many programs and he should buy a more expensive (HP IIRC) one. What a load of old $hit, my NC10 has MS Office, Open office and Adobe CS4 and runs perfectly. Fortunately he stuck to his guns.

How are these guys aloud to exist in sales when they are blatantly misleading and mis-selling people, I feel a phone call coming on to Currys head office.

 

[joydivision]

I used to work for Curry's Digital and sold a lot of computers. You need to phone head office because what happened is not acceptable. If you don't get any where then there is trading standards. Did they also purchase an extended warranty?

It sounds like the guy just didn't know what he was talking about more than anything else, when I worked there the training wasn't exactly brilliant. In fact I received none about the product at all.

I also think you need to go back to the shop and get a refund, you were mis-sold it. By law if they don't give you a refund then you can get trading standards onto them.

I had a big row with them with a customer a few months ago. I a customer had bought a new laptop from them he asked me to install it. When I got there it seemed that bits of packaging were missing. When I switched it on I was expecting the usual Vista installation screen, what I got was a login screen with somebody else's name on it.

We took it back and they said oh they would format it, they didn't seem to get the point that it should never have happened in the first place. After a big argument and lots of threats he got his money back.

 

[Mouse Mate]

That is ridiculous. How the hell could they even consider arguing over that. Currys have quickly become my new most hated brand (over taking PC World and $ky)

 

[Blues]

Here in Tennessee you have 14 days to return anything including open software which most every store has a policy on the reciept that you can't however state law wins those cases if you wanted to take them to court. I suspect you have some similar laws to protect the consumer.

 

[frostbyte5014]

I just bought a new netbook when I was in OfficeMax the other day. I was amazed at the BS the sales guys were feeding me. I never let them know who I was, just to see what all they would say. It was enlightening to see what the average customer has got to contend with. They tried to sell me the whole damn store saying I have to have all this stuff to go with the netbook in order to get happy use out of it.

 

[Blues]

I try to laptop shop and get them to sell to me but they almost never approach me I don't know if they can tell I really just want to screw with them or if they are just that lazy about thier job.

 

[NickCat11]

It was enlightening to see what the average customer has got to contend with. They tried to sell me the whole damn store saying I have to have all this stuff to go with the netbook in order to get happy use out of it.

The customer doesn't stand a chance in most cases unless they have some previous knowledge. On some occasions when a customer drops off a laptop to me, the receipt from purchase is tucked in with the laptop. The most recent one I saw was from Staples. The laptop cost $799.00 and the final charge was close to $1200 with all the additional (unnecessary) stuff they made them buy.

 

[studiot]

But look at the business opportunities in the tales you have told.

Because I am known to be unbiased and straight with my customers I have them begging me to extend my range to whatever they are currently after, rather than me begging them to take my pile of old junk off my hands.

 

[usacvlr]

Because they make money for the store. HP and Compaq are garbage as we all know yet they give out bennies to the salesman. I remember like almost 10 years ago it was mp3 players. Who knows what they offer now.

I went round to one of my regulars the other night to find he had treated himself to a new Dell Inspiron laptop and a Samsung netbook for his kid for xmas from www.currys.co.uk/

He told the sales guy that he didn't require any anti-virus software because I had recently installed MSE on his old laptop and he was happy to use that on the new one. The sales guy proceeded to lie through his teeth and tell him that MSE was only a 30 day trial and that he had to buy Norton 360, which to my surprise he actually did.

Imagine my horror when I was told this story, I suggested to him that he return that wretched yellow box and get a refund, unknowing that he had already installed and registered it on the Dell. He phoned the store and they said they wouldn't accept it back because it was used but he could return it to Norton HQ and they would provide a full refund. We shall see...

Part 2.

Whilst choosing the netbook the same sales guy told him that my recommendation (the Samsung) was not powerful enough and wouldn't be able to run many programs and he should buy a more expensive (HP IIRC) one. What a load of old $hit, my NC10 has MS Office, Open office and Adobe CS4 and runs perfectly. Fortunately he stuck to his guns.

How are these guys aloud to exist in sales when they are blatantly misleading and mis-selling people, I feel a phone call coming on to Currys head office.