[SOLVED] Outlook 2010 - Can't send to contacts

[seedubya]

My client is running Office 2010 x64 on Windows 7 Pro x64. Using Google Apps Sync for Outlook. Since last Friday he has been having trouble sending emails.

If he sends an email to someone he has never sent an email to before it goes out no problem BUT if he sends an email to someone in his address book or recent recipients list when he clicks "send" the email goes into his Outbox and just stays there. It never changes to Italics or tries to send, just sits in the Outbox.

I tried removing addresses from the recent recipients and the address book but that doesn't help. Once I have sent one email to a person I cannot send another.

Any suggestions?

 

[AndyM]

sounds like the NK2 file is in need of some TLC. I'd check it out with NK2Edit from Nirsoft

http://nirsoft.net/utils/outlook_nk2_edit.html

Andy

 

[johnrobert]

Might be quicker to create a new profile and go from there importing data

 

[seedubya]

sounds like the NK2 file is in need of some TLC. I'd check it out with NK2Edit from Nirsoft

http://nirsoft.net/utils/outlook_nk2_edit.html

Andy

I'd agree Andy but there's no NK2 file in 2010 - it saves the Autocomplete entries in their own address book in the .pst. Removing entries from the list does not make them "sendable to".

Might be quicker to create a new profile and go from there importing data

It looks like this is the only option alright. I just thought someone here might have seen this exact problem before.

 

[AndyM]

Yes, sorry. My bad wording.

You can still use NK2Edit though for both Outlook 2010 and Outlook 2013. There are seperate versions for x86 and x64. The data is kept in the following file:

C:\Users\%username%\AppData\Local\Microsoft\Outlook\RoamCache\Stream_Autocomplete*.dat.

Andy

 

[glricht]

When I first went to MS Office 2010, I installed the x64 version since I was using Win 7 x64. Over the next couple of days, I had a bunch of weird, apparently unrelated, problems. Later on, I read where most people (including MS themselves) were recommending the x86 version, regardless of whether the OS was x86 or x64. Uninstalled the x64 version and reinstalled the x86 version and every single problem disappeared!

YMMV

 

[callthatgirl]

I had an issue similar to this awhile back, I forgot the fix, but found this interesting bug link.

http://www.syncfix.net/f/topic/high-impact-bug/

 

[seedubya]

Thanks Gary.

Lisa, that bug is definitely interesting but not related directly as far as I can see. Thanks for the link.

A new profile solved the issue, BTW.

 

[drjones]

When I first went to MS Office 2010, I installed the x64 version since I was using Win 7 x64. Over the next couple of days, I had a bunch of weird, apparently unrelated, problems. Later on, I read where most people (including MS themselves) were recommending the x86 version, regardless of whether the OS was x86 or x64. Uninstalled the x64 version and reinstalled the x86 version and every single problem disappeared!

YMMV

Yes I forget where/how I learned that, but you never install Office 2010 x64....very, very problematic for some reason.

I wonder if Office 2013 is the same way.....