Outlook 2007: Can reply or forward but can't send new

[ClickRight]

Hi,

I have a client that is having trouble sending "New" e-mail messages in Outlook 2007 (SP2.)

It works when you reply to an email or forward one, but when you send a new message, the recipient never receives it.

I have checked and new messages clear the outbox, and there are no errors in send/receive. I removed her e-mail account from Outlook and set up a new e-mail (she had to remove the account and set up her new email anyways.) and it's still not working.

Any idea what could cause this?

 

[DarDar]

Is the mail deliverying straight to a pst? I had this problem before but the mail was being delivered to a pst and it had become corrupt A scanpst run did the job as far as i remember

 

[callthatgirl]

Pop3 I assume? Did the test work in the config?

Do you have the incoming and outgoing servers correct? Ports?

I know many folks are using 110 over 587 now.

And the servers and/or AV programs may be allowing reply because it's already in the system. New may be seen as a violator.

What AV program? Did you turn it off?