carmen617
Well-Known Member
- Reaction score
- 766
- Location
- Boston, MA
I have a Samsung D3 5TB drive that I purchased specifically to back up client computers prior to upgrading them to Windows 10. I would guess I have about 30 client systems imaged on there. Of course, the damned thing failed yesterday, just clicks at me - I can't read it at all.
The drive is now supported by Seagate and it's under warranty - it cost me about $125.00 for what it's worth. Seagate issued me an RMA, and in their terms they said they will destroy all data on the drive as part of whatever they do.
My concerns is if I should actually believe Seagate will take care of the drive, or should I just destroy the drive myself and replace it myself. I'm sitting here with the drive packed up and a shipping label, but would love to hear some opinions from other business owners. Thanks!
For reference, here's what they say about what will happen to the drive after RMA:
"For further information, please see our Seagate Limited Warranty policy: http://www.seagate.com/support/warranty-and-replacements/limited-consumer-warranty/
The data on any returned products will not be returned to you. All data will be destroyed.
For further information, please see our Data Overwriting Process For Returned Products policy: http://www.seagate.com/support/warranty-and-replacements/data-overwriting/"
Some of the wording on that second link:
"Data Overwriting Process For Returned Products
This statement provides Seagate customers with an overview of what happens to data on products when returned to Seagate.In order to protect your privacy and other interests in data, you should delete all data, or as much as possible, prior to returning any product to Seagate.Seagate realizes, however, that you may not be able to erase certain data on returned products. In any event, Seagate will take the steps described in this statement to protect the physical security of such products and, if applicable, overwrite data as early as possible on products recertified by Seagate.
Seagate has coordinated with the National Security Agency (NSA) and the Center for Magnetic Recording Research (CMRR) to ensure that any products repaired by Seagate are in compliance with or exceed the appropriate U.S. Government specifications. Seagate repair processes follow Best Industry Practices which call for a Purging of data from the media. Seagate has verified that not only does its repair process overwrite user addressable locations, but the process also overwrites the non-user accessible locations. Seagate uses random characters, high-frequency patterns and digital zeros patterns to match the drive design technologies."
The drive is now supported by Seagate and it's under warranty - it cost me about $125.00 for what it's worth. Seagate issued me an RMA, and in their terms they said they will destroy all data on the drive as part of whatever they do.
My concerns is if I should actually believe Seagate will take care of the drive, or should I just destroy the drive myself and replace it myself. I'm sitting here with the drive packed up and a shipping label, but would love to hear some opinions from other business owners. Thanks!
For reference, here's what they say about what will happen to the drive after RMA:
"For further information, please see our Seagate Limited Warranty policy: http://www.seagate.com/support/warranty-and-replacements/limited-consumer-warranty/
The data on any returned products will not be returned to you. All data will be destroyed.
For further information, please see our Data Overwriting Process For Returned Products policy: http://www.seagate.com/support/warranty-and-replacements/data-overwriting/"
Some of the wording on that second link:
"Data Overwriting Process For Returned Products
This statement provides Seagate customers with an overview of what happens to data on products when returned to Seagate.In order to protect your privacy and other interests in data, you should delete all data, or as much as possible, prior to returning any product to Seagate.Seagate realizes, however, that you may not be able to erase certain data on returned products. In any event, Seagate will take the steps described in this statement to protect the physical security of such products and, if applicable, overwrite data as early as possible on products recertified by Seagate.
Seagate has coordinated with the National Security Agency (NSA) and the Center for Magnetic Recording Research (CMRR) to ensure that any products repaired by Seagate are in compliance with or exceed the appropriate U.S. Government specifications. Seagate repair processes follow Best Industry Practices which call for a Purging of data from the media. Seagate has verified that not only does its repair process overwrite user addressable locations, but the process also overwrites the non-user accessible locations. Seagate uses random characters, high-frequency patterns and digital zeros patterns to match the drive design technologies."
