Old Ipad not recognized

[xxenon]

Hello all, An old customer just left me 2 Ipads. He wants the data moved from his older 31 pin Ipad 2 device to a newer Ipad Air.
Plugged in the older device, just doesn't show up on any of my 3 Win 10 pc's.
Am using original Apple cable, tried replacement aftermarket cable. Reinstalled Itunes. Apple Mobile Device Service running on all 3 pc's.
When I plug in the Ipad, I hear the normal usb ping, but no "Trust this Computer?" appears on Ipad screen.
No Apple Mobile Device USB Driver in Device Manager.
This is a good customer, don't like to tell him to take it to the Apple Store.
Anyone seen this before? Any cure?

 

[carmen617]

Can you use iCloud on the older system to back up and then restore on the newer one? Does the older iPad show up in iTunes, even if it's not showing in device manager?

 

[xxenon]

Ipad doesn't show up in Itunes, he's an older guy and doesn't use Icloud

 

[nlinecomputers]

Ipad doesn't show up in Itunes, he's an older guy and doesn't use Icloud

Are you certain of that? It's really hard to set up an iPad without creating an iCloud account. Does it still work on wifi? If so you might be able to create an iCloud account for him and move the data if it doesn't already have one. If you don't have wifi you are screwed. A 1st gen iPad is out of support and I don't think an Apple store will assist you with one anymore.

 

[xxenon]

Checked the serial no., it's actually an Ipad 2. I'll check with his wife to see if he actually has an Icloud account.

 

[Markverhyden]

iOS doesn't have all features in all versions. Nor can an iPad 2 be updated to anything close to what's current. So what are the two versions of iOS? The customer is almost certain to have created an iCloud account to set it up. What does it say when you go to Settings>"Customer Name on iPad">iCloud?

 

[britechguy]

As people keep telling me (and I already know) these sorts of accounts, if not created by the end user, are almost always created by someone else before the device is handed to the end user.

Personally, I find it well-nigh impossible to believe that any iPad user does not have an iCloud account, whether they're aware of what that might be or not.

 

[Markverhyden]

As people keep telling me (and I already know) these sorts of accounts, if not created by the end user, are almost always created by someone else before the device is handed to the end user.

Personally, I find it well-nigh impossible to believe that any iPad user does not have an iCloud account, whether they're aware of what that might be or not.

It's always been right there in Settings. You'll see their avatar, name and email address at the top. Of course accessing the email address is a totally different matter.

 

[carmen617]

If they don't have the password, and it's an old account that has somehow never been used to set up a new device, the password can be reset with an email or security questions. If they've used the account in the last couple of years, Apple will have forced them to set up 2 factor, and they will need to get a code from another device. My guess is the old guy actually also has an iPhone (he's on his second iPad, after all) and that's also associated with his Apple ID. Just because he's not using iCloud functionality at the moment doesn't mean it's not there to be used in this situation.

 

[frase]

Simple answer no chance, resistance is futile. We have arranged many things..

 

[xxenon]

His wife says they do have an Icloud account, but she doesn't know the Apple pw, it was setup by their former son-in-law, who's no longer available.
Thanks for all who offered help, I'm going to send them to the Apple Store

 

[frase]

Apple so called geniuses' wont help either. If one doesn't have the authentication well one is stuck in an eternal void.
Wish you luck though on your journey to the event horizon.

 

[overburnz]

Apple so called geniuses' wont help either. If one doesn't have the authentication well one is stuck in an eternal void.
Wish you luck though on your journey to the event horizon.

That is not correct, apple will help you recover your Apple ID password, just need to provide some information and they will reset the password

 

[frase]

You are not correct either and basically validated my point, without information to provide how does one recover, hence my point.

 

[overburnz]

You are not correct either and basically validated my point, without information to provide how does one recover, hence my point.

Yes I am correct, the information they ask is your personal information that you (or the person in question) used when creating the Apple ID, if they don’t now that info, that’s another question

 

[timeshifter]

His wife says they do have an Icloud account, but she doesn't know the Apple pw, it was setup by their former son-in-law, who's no longer available.
Thanks for all who offered help, I'm going to send them to the Apple Store

Lost opportunity IMHO.

Maybe your business and clients are different, but there's no shortage of people who need help with this kind of stuff. Many are willing to pay someone else and not have to deal with the Apple Store. It's pretty easy to sort out once you get a little familiar with it. You'll have similar issues with linked user accounts on Mac, Android and Windows too.

Many people don't have a clue and need someone to guide them through the maze.

 

[nlinecomputers]

Lost opportunity IMHO.

Maybe your business and clients are different, but there's no shortage of people who need help with this kind of stuff. Many are willing to pay someone else and not have to deal with the Apple Store. It's pretty easy to sort out once you get a little familiar with it. You'll have similar issues with linked user accounts on Mac, Android and Windows too.

Many people don't have a clue and need someone to guide them through the maze.

Depends on who you are dealing with. You still have to hand hold the end user through it all. That can be a chore with some clients. I admit not having the patience to deal with it most of the time. One reason I don't really do residential all that much.

 

[Sky-Knight]

Yes I am correct, the information they ask is your personal information that you (or the person in question) used when creating the Apple ID, if they don’t now that info, that’s another question

And when it's setup by the "son-in-law" the account isn't theirs... so they lose the device AND the data.

You are correct, there are processes to get back into locked accounts. If and only if, you actually own it. And if you didn't set it up, you don't own it.

It's on my ever growing list of stupid taxes, the fees payed by the ignorant for their own ignorance.

 

[britechguy]

And if you didn't set it up, you don't own it.

I ask the following without a trace of snark: How on earth would Apple, or any entity, know who set up an account?

I've set up many accounts for other people, where from the get-go ownership information was entirely theirs, and the account associated with them.

Who set it up is not the determining factor, or at least it needn't be. If you are able to provide sufficient proof of ownership (and I know I could for, as but one example, my partner even though I definitely didn't set his stuff up) it's yours. The problem lies in the person who's using a device not having a clue regarding the actual account(s) associated with it.

 

[NviGate Systems]

Without knowing details it's hard to say. Their family member could have used an existing email that isn't Thiers, and this likely would spell doom for recovery.