Oh how I love AOL!

[MM PC Solutions]

From a business point of view I love AOL but for customers, well, I do feel sorry for them.

I have just returned from a job where the customer could not connect to the internet (which he was previously able to), he had a constant red light indicating that his service was unavailable.

He had spoken to his provider (AOL) and they said that no known fault was in his area, which was true.

Hence he called me out.

I gathered this one straight away which the customer could not believe!

Unfortunately AOL had forget to mention (verbally) to him that they had changed his user name and password for his adsl connection!

As soon as I got the information from the provider, input the correct details into the router up it worked, and there, in his inbox just delivered was an E-mail from AOL telling him his new settings they changed! lol

Amazing that AOL did not give him these details prior to changing them.

However as the customer correctly pointed out, he very much doubted he would have known what to change anyway.

I wrote him his receipt out, claiming it was AOL's fault and hope that he can now claim back compensation from them.

 

[Methical]

Easiest call yet? lol

Ahhhh.. the benefits of not living in America and puttin' up with AOL..

 

[Tiger]

Lol how annoying,I personaly dont use aol because they are useless

 

[MM PC Solutions]

Easiest call yet? lol

Ahhhh.. the benefits of not living in America and puttin' up with AOL..

We have AOL in the UK

 

[ProTech Support]

I am not even going to comment on my feelings about aol, but I will say this; I am surprised how many people still use them as an ISP, and even more astonished on how many people still use their browsers despite having high speed Internet....

As I was reading the original post, these are the exact thoughts I was having.....one question comes to mind - why?

 

[MM PC Solutions]

With the same computer I uninstalled the trail of norton av which had expired anyway & told him the benefits of avg which I helped him download.

To much rubbish is installed on pc's by default now a days, but then, it benefits me as I can always perform a clean up duty for them.

£30 & the customer gets a much faster computer (or at least the way it was intended without the bloatware). They are uselessly happy for me to do this for them.

 

[TechAuthority]

I think most people keep them because they hate changing email addresses. I always recommend that they get a gmail account, give their new email address to everyone, respond to aol emails with their new email address, and close down aol in a month.

 

[nj_computer_repair]

AOL is like Symantec's Norton. Stay away!!

 

[usacvlr]

Army Of Losers?
It's amazing that aol is still in business but since we're all in business I guess that means people need AOL too...