Office Depot...Customer Service??

[totalPCTechs]

Lol i just had a guy come in. He had a quote from Office Depot for $300 to replace his video card parts included. The funny part is they wouldn't tell him which video card they were going to replace it with all they said was a house brand??? I ended up selling him a GTX 460 with install for $204 which is definitely an upgrade from his 9800GT. But it still boggles my mind that they would do that i mean they could of gave him a $40 GS 8400 and there would be pretty much nothing he could of done about it....you would figure corporations would at least have the decency to tell you what your getting.

 

[MrUnknown]

you would figure corporations would at least have the decency to tell you what your getting.

Millions of people sign up for cell phone contracts that don't tell them what they will pay until their first bill. Which you are, of course, required to pay and you can not cancel your contract at that point.

"$39 a month! (plus taxes and fees)"
The interesting part is "Fees" which stands for "things that we are going to charge you for that should be in the cost of the service but isn't" Most people think they are taxes, and they aren't. They are charged by and collected by the company.

Imagine buying something for $60 and it rings up for $80 with an added fee imposed by the store for electric charges they incur to have it there. You also can not refuse to buy it once it is scanned as you had plenty of opportunity to put it back before checking out. That's a cell phone contract.

Sorry for the rant, I just hate cell phone contracts. I use pay as you go (and pay less). lol.

 

[totalPCTechs]

Lol a little off subject but hey I got a chuckle out of it. I hate cell phone bills aswell tho I love the iPhone but regret ever getting it but knowingly when I get off this contract believe me I am getting pay as u go. Stupid bill I went from 140 with 2 phone to 170 with fees included.

 

[wvstephens]

Millions of people sign up for cell phone contracts that don't tell them what they will pay until their first bill. Which you are, of course, required to pay and you can not cancel your contract at that point.

"$39 a month! (plus taxes and fees)"
The interesting part is "Fees" which stands for "things that we are going to charge you for that should be in the cost of the service but isn't" Most people think they are taxes, and they aren't. They are charged by and collected by the company.

Imagine buying something for $60 and it rings up for $80 with an added fee imposed by the store for electric charges they incur to have it there. You also can not refuse to buy it once it is scanned as you had plenty of opportunity to put it back before checking out. That's a cell phone contract.

Sorry for the rant, I just hate cell phone contracts. I use pay as you go (and pay less). lol.

Haha like my 69.99 everything Sprint plan that is about 97.00 per month after fees..


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[ATTech]

Millions of people sign up for cell phone contracts that don't tell them what they will pay until their first bill. Which you are, of course, required to pay and you can not cancel your contract at that point.

"$39 a month! (plus taxes and fees)"
The interesting part is "Fees" which stands for "things that we are going to charge you for that should be in the cost of the service but isn't" Most people think they are taxes, and they aren't. They are charged by and collected by the company.

Imagine buying something for $60 and it rings up for $80 with an added fee imposed by the store for electric charges they incur to have it there. You also can not refuse to buy it once it is scanned as you had plenty of opportunity to put it back before checking out. That's a cell phone contract.

Sorry for the rant, I just hate cell phone contracts. I use pay as you go (and pay less). lol.

You are a MetroPCS dream customer. You typically get 30 days to return your phone and depending on your Bill Cycle date, most of the time you get your bill before the 30 day period. They are required by law to disclose all fee information, so it is available in the fine print. I know that's only an explanation, and not an excuse, but to survive cell phone service, you really need to be proactive.

It's arguable whether the fees should be included in the service, since they change on a quarterly basis, and I'd imagine a lot more people would be upset over prices being raised, rather than fees being raised, despite the same end result.

 

[vdub12]

Cell phones are stupid expensive. I have an iPhone and my wife has a black berry and our bill is over $150 a month. Also we have no data service out here. Its all 2G and most of its worthless. There are like 1 or 2 places in town that you can almost open a webpage.

 

[totalPCTechs]

Oh I forgot to mention I also got a class action lawsuit on AT&T in the mail the other day and by text from AT&T disclosing that they charges taxes and fees that wernt suppose to be charged, I'll c if I can post a link tomorrow

 

[MrUnknown]

You are a MetroPCS dream customer. You typically get 30 days to return your phone and depending on your Bill Cycle date, most of the time you get your bill before the 30 day period. They are required by law to disclose all fee information, so it is available in the fine print. I know that's only an explanation, and not an excuse, but to survive cell phone service, you really need to be proactive.

It's arguable whether the fees should be included in the service, since they change on a quarterly basis, and I'd imagine a lot more people would be upset over prices being raised, rather than fees being raised, despite the same end result.

I use PagePlus which is a Verizon reseller.

Yes, they do give you 30 days and tell you what fees you will be charged, just not how much and you won't know until you get that bill near the end of the month, which you have to pay for any service used within that time. This is my experience with when I tried to sign up with AT&T about 3 years ago.

Fees change, the problem is that those fees are charged by AT&T/Verizon/Whoever, not the government. They change simply because they wish to raise them, not because they are required to. The 911 Cost Recovery Fee? It isn't a tax and they are not required by law to charge it. They charge it because they can.

So, OK, they change every quarter, fine. Why can I get a AT&T Pay as you go service for $60/mo (that's it, no fees) for Unlimited Talk and Text OR get a contract for the same thing for $69/mo PLUS fees? The company's own Pay as you go plans show that they can very easily and predictably charge a specific amount every month to a customer without fees.

I know what you posted wasn't an excuse, but I wanted to prove how wireless companies pay as you go plans show that fees are completely uneeded and is just another way to get more from you. The fact that they can't actually tell you the current cost of these fees when you sign up is just misleading. I am not sure how it is legal to force someone to pay an amount that they can't be told until after the contract is signed.

I also have a peeve about charging 9/10ths of a penny for a gallon of gas. If I buy a single gallon of gas, they can't give me 1/10th of a penny in change, so how is it a legal transaction? It isn't a lot, but over time it adds up.