Non Happy customer? Are we in the wrong?

[lsi]

there was a time when i would just be polite and look the other way. most of the time i will. I have found that i have some very reliable employees though and if i'm not watching, some customers try to walk all over them. If I don't keep that in check, the employee is unhappy with his job and walks. No customer is worth the hassle I spend finding and retaining good employees so believe me at times I will step in and knock the customer down a notch or two if it is warranted. haven't been sorry for it yet.

 

[Geek007]

You know, I think what I would do is just remove everything that DOESN'T come with Windows 7, so AV, skype, flash, etc.
I might just mention to him that the other stuff that was there, you tend to put on as standard because that's what customers tend to ask for. Sorry about that, etc etc, but explain that the machine will be vulnerable to viruses and other infections because there's nothing installed. Wouldn't make a big song and dance about it though.
Not sure that I would mention at all about his bad attitude. If he was to start effing and blinding, then I think that that's the point you would have to do something, but otherwise just let it go. I can see where you're coming from though.

 

[Kitten Kong]

I agree with the others Dave. Simply remove all other assorted programs, simply leave Windows 7 bare installed.

But write it all down on your work order, and get the client to sign and date it, as acknowledgement that he alone is responsible for the av/malware solution.

If he starts shouting, talk to him in your normal voice. Don't raise yours to compensate (I know its hard, but doing this, and by keeping yourself calm, it makes him start to calm down).

£50 tip for success . From the wife, who tells me off often enough for raising my voice. She learnt this from her job, and it does work.

 

[Geek007]

I agree with the others Dave. Simply remove all other assorted programs, simply leave Windows 7 bare installed.

But write it all down on your work order, and get the client to sign and date it, as acknowledgement that he alone is responsible for the av/malware solution.

If he starts shouting, talk to him in your normal voice. Don't raise yours to compensate (I know its hard, but doing this, and by keeping yourself calm, it makes him start to calm down).

£50 tip for success . From the wife, who tells me off often enough for raising my voice. She learnt this from her job, and it does work.

LOL omg, this is spooky. When I first came across this thread, and started reading the responses, before deciding to contribute myself, I don't know why, but I half expected to see input from a certain other forum user... I think you may know who I am referring to.
But nothing yet.....
And then your response made me laugh, because something in it, reminded me of that person.
I have to say that I have come across a thread response from a different forum user (and not in this thread), that reminded me of that person, and it did cross my mind whether they'd changed their forum name or not. Not that I'm really bothered, just thought Id mention it.

 

[Xander]

Remove any non-MSWindows software. Leave the drivers (or you're just looking for trouble).

I wouldn't care how many of my customers use Skype (or VLC, etc), I wouldn't install it unless it was 100%. Even OEM systems only come with an installer shortcut. The only "extra" software I push on a system is a second browser (usually Chrome) in case their IE craps out and I tell them that's exactly why it's there.