Network Question

[mau64]

I got another problem I'm stumped on that is really puzzling me and it has to do with connecting to the wireless network.

My guess is her wireless card has gone bad and I need to order her a new one, but how would I know it is bad? She has a HP Pavilion dv5000 laptop and it shows no errors on the hardware but could it have still gone bad? Every time I try to attempt to do any sort of repair it always fails.

I've updated the drivers, called Belkin technical support (who was not too helpful) and ran other network diagnostic programs but they all fail at trying to fix anything.

Thanks in advance guys, you've been so helpful already.

 

[Elemdee]

Are you able to access the Internet when plugged in via ethernet cord? I had a laptop in this week infected with the zero.access rootkit which affects the tcp/ip stack. Probably not your issue but worth checking.

 

[mau64]

Yes, I'm able to connect as I plug in through ethernet.

It gets even stranger. It shows that it is currently connected to my internet. It shows the speed at 54.0 and a strong signal strength. It even shows the name of my network.

But, if you click "view wireless networks" it shows that their are none in range. I also cannot get on IE unless I plug in through ethernet.

 

[mau64]

I figured out the problem, I had to reset the Winsock by going into command prompt and typing in: netsh winsock reset catalog

Hope this helps out someone else

 

[Banleno007]

, but how would I know it is bad? She has a HP Pavilion dv5000 laptop and it shows no errors on the hardware but could it have still gone bad?

There is not much of standard tests. You can try connecting to different public networks, if you get connection for most of them: your card is fine. Also some cards just are not good, and have serious issues with routers of different brands.

Cheers your problem had been solved and thank you for your tips .

 

[Rosco]

good way to test it is a smart phone wifi... if the smart phone connects and the ethernet works and you checked all the other configurations most likely its the card

 

[glricht]

I make sure I always have my laptop with me when working onsite on a customer networking problem since I know what my PC will do.

If wired/wireless networking fails with my laptop, then it's usually the router/modem and I'll focus on that. If my PC connects fine, then it's usually the customer's PC.

 

[altrenda]

I carry a wireless router in my kit, just in case. Its saved me time by eliminating or pinpointing router problems.

I've also sold my test router several times when the clients router was bad. Eliminated a "Go Back" and made the customer happy.