Network Monitoring for MSP

frederick

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Phoenix, AZ
So I commented already in "taking over a new company", but here is the whole low down...

We've been using Nagios Core (free development pack). And let me tell ya, once we got it all down, and working, it was great. Originally. We created a work around for monitoring remote networks (clients networks), and their computers and servers, and printers, etc, etc, etc. But each new network we need to monitor, we have to take our "Remote Network Assistant" app we created to work with our Nagios, has to be customized based on what the actually has. Some have their own mail server, some dont. Some have macs, some have windows, some domain, some active directory. Though we love this Remote Network Assistant program we developed, we have to create a parent for it, and load it into our Network Monitoring Server that allows to see each client on their own individual monitor. It's nice to walk in to the shop, and see 3 screens that show us who is who and whats working and whats not (and whats been acknowledged).

So I'm hoping for some really good pro's and cons from people actually using the different ones, rather than doing what we were doing before which was try it and toss it cause it didnt work (spice works being our biggest example).

Features that are a must:
1) A Physical Connection Map
2) A Logical Connection Map
3) Server, Client (Thin and Fat), Printer, etc Services and Status Monitoring and breakdown
4) An acknowledgement option, because when we see red, and it's not blue, the first thing out of my mouth is how long it has been up and why no one is working on it already
5) Remote network monitoring, where it doesn't show us our network except to show us the physical connection to our Demarc, exactly like a traceroute status (for reals, we use this, and has it been amazing for us)

Features we'd like:
1) Physical Location Map (we draw one of these anyways, but it'd be nice to see where it is on the program)
2) Auto-Discovery (low priority, because most we have found dont work)
3) MSP friendly, aka customizable
4) Ability to be viewed by other client systems (i can see what nagios see's on my phone, tablet, laptop, and one of 3 workstations in our shop)

It doesn't have to be free, we are ok with paying. But, opsview for instance, wants me to pay per client that I'm going to monitor, I don't like that. I hate paying to have to do more when I already bought the program unless I'm purchasing an add-on that lets me get email notifications or something so we can leave the machines and go to bed at night rather than have someone stay in the shop all night, and read...or what we actually do, which is sleep in the War Room. Add that as a must (or a nice feature to have, whichever...).

I really want pro's and con's to each one. If we are stuck with Nagios, then that means more work for us, but as part of our own cost- and time-savings measures, we'd love something less "programming is required" for operation.
 
You can't grow like this to much customizing, let someone else be a programmer and focus on being a tech

Plenty of good RMM tools out there to waste your time on open source, don't get me wrong open source products are great.

This is why we are wanting to leave Nagios Core.

We really want our focus on programming and scripting to either be for the clients benefit or for ours. Not making Nagios more to our liking. We liked Nagios at the start, but since then...we need a change.
 
We use Opsview for our MSP (few thousand devices across the board) and it seems to do everything we want really bar a few plugins we've had to get from nagios exchange.

wants me to pay per client that I'm going to monitor, I don't like that. I hate paying to have to do more when I already bought the program unless I'm purchasing an add-on that lets me get email notifications or something so we can leave the machines and go to bed at night rather than have someone stay in the shop all night, and read...or what we actually do, which is sleep in the War Room. Add that as a must (or a nice feature to have, whichever...).

I dont understand this - you can have email notifications and things like that in Opsview (and in most monitoring tools worth their salt)? Even in the free version of Opsview...
 
Jw54, we have it setup to do just that, email us when something goes wrong, but it doesn't. It just doesn't. Opsview doesn't jnow either
 
Are you remembering to set-up the MTA on the monitoring systems your using? Theres actually a post ive just been reading here on the exact same thing lol www . opsview . com /forum/opsview-core/latest-release/no-email-notification
 
I will for sure check that out. Thanks.

If we can get alerting fixed, then we just might keep nagios/opsview

Have you tried the nagios agents on windows 8 yet? We are getting a client who has about 15 windows 8 pro and is using one as a dedicated workstation that's being treated like a file and web server and though we don't agree with it for hardware reasons, we want to make make sure the services stay running.
 
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