dee001
Member
- Reaction score
- 9
Hello, I am a freelancing tech that has a few customers but one of my customers that I started with had 6 employees has grown to about 60 employees over half of the employees work outside of the office. My problems has been billing and some sort of remote monitoring, I have been using Logmein and Outlook calendar for scheduling and create my own bill. The customer is now asking that I give them some projections on next year billing and possibly setting up a monthly fee( I guess since I have been really bad with sending a monthly bill I normally wait about two to three months then bill since I have to go threw outlook and document each issue from the calendar to excel is very time consuming) I don't want to loose the customer so I am trying to come up with a solution to do my billing, system monitoring, and remote management also some directions on how much I should charge per system ...... I was told GFI Max is good for remote monitoring, and I have been using service task the free version since January for ticketing and billing but not sure if this is the route to go so any direction would be gladly appreciated ... Also they were so small when I started with them alot of the small stuff and questions I never really charge for but they are asking me to really charge or report these issues ... I normally charge $100 for onsite visits and $65 for remote calls
