Most reliable laptop manufacturers

[iisjman07]

FYI - I didn't make this so don't flame me... It is made by SquareTrade who are a warranty repair company:

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http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf

 

[pc-wiz]

It surprises me that Toshiba is that high on the list. I have heard of many Toshiba complaints and problems.

 

[iisjman07]

I was quite surprised where Apple came, because, for all the reasons I hate apple, the build quality on macbooks and such is top notch

 

[DanP]

I think another useful info would be the quality of tech support, part availability, etc in an event of a malfunction. I mean, if Asus gets 15%, but you can't fix them - it would be worse than 25%.

 

[NickCat11]

Well it doesn't surprise me that HP tops the list. I see more of those laptops in than anything else.

 

[studiot]

My experience has Fujitsu as the most reliable. My experience with Sony would place it towards the other end of the list.

Also missing are Packard Bell and Medion (both poor)

I note they are not listed.

 

[gadz00ks1]

I can definitely believe the Lenovo stats. I have supported these laptops since they were still IBMs and I must say the quality definitely leaves something to be desired. Too bad its the standard at my company.

 

[JosephLeo]

I believe this chart is slightly flawed. Different price ranges have different fail rates.For examle, I would expect an HP G60 will fail a lot sooner than an HP Dv9. I will however take into consideration the "overall" failure rate into account. Normally I only recommend Dell for budget and everyday use laptops and Sony & Apple for high end laptops.

Also, in my opinion Sony makes the best laptops period. Another thing, I hate when people say that Sony stole "Apples" chiclet keyboard when Sony was the one who did it first But that's irrelevant.

 

[mekon]

My experience has Fujitsu as the most reliable. My experience with Sony would place it towards the other end of the list.

Also missing are Packard Bell and Medion (both poor)

I note they are not listed.

I think you are being more than kind to Medion. You can open up two identical laptops and they will each have different component parts. I think they build with whatever they can buy cheapest at any given time. I see far more HP's than any other brand so not surprised at all.

 

[NickCat11]

Normally I only recommend Dell for budget and everyday use laptops and Sony & Apple for high end laptops.
Also, in my opinion Sony makes the best laptops period.

Yep, same here. It's funny you say that about Sony because come to think of it I can't remember the last time I saw one in the shop. I've seen a few desktops but just for software related issues.

 

[tminer]

HP though probably sell more since most of them are in the low budget range and sold at tons of big box stores. So i would think that HP's get seen more in shop due to the shear volume of them out there.

Im not taking up for HP especially since my girlfriends HP laptop (seagate HD) failed 5 days after warranty was up. Seagate wont replace, so i upgraded it to WD.

Its funny thought i have an old HP laptop (at least 4-5 years old) that has a 2.6 single core thats i use in the garage, it sits right next to my ashtray, it weathers the heat, cold, smoke etc and runs great for as old as it is.

 

[Tweak]

HP though probably sell more since most of them are in the low budget range and sold at tons of big box stores. So i would think that HP's get seen more in shop due to the shear volume of them out there.

Im not taking up for HP especially since my girlfriends HP laptop (seagate HD) failed 5 days after warranty was up. Seagate wont replace, so i upgraded it to WD.

Its funny thought i have an old HP laptop (at least 4-5 years old) that has a 2.6 single core thats i use in the garage, it sits right next to my ashtray, it weathers the heat, cold, smoke etc and runs great for as old as it is.

This was where my thoughts went, no one mentioned the largest flaw in this comparison and that is the volume of the units sold which dramatically and directly effects the outcome when creating this type of chart.

 

[NickCat11]

This was where my thoughts went, no one mentioned the largest flaw in this comparison and that is the volume of the units sold which dramatically and directly effects the outcome when creating this type of chart.

True, but despite the volume a company like HP sells, to have over 25% fail is unacceptable. In addition to that, the way they handled the previous recalls is also unacceptable. I've gotten numerous customers who were just out of the last recall period for their laptop and HP refused to fix them without charging an arm and a leg. I'll never recommend their laptops for these reasons.

 

[Tweak]

True, but despite the volume a company like HP sells, to have over 25% fail is unacceptable. In addition to that, the way they handled the previous recalls is also unacceptable. I've gotten numerous customers who were just out of the last recall period for their laptop and HP refused to fix them without charging an arm and a leg. I'll never recommend their laptops for these reasons.

I won't argue or disagree with this, I just feel the chart is pretty much useless due to the fact it is not complete, it invalidates the entire thing really.

 

[Rob]

I agree, it's not hard to fiddle statistics to show what you want. Having said that, I'm definitely printing this graph out to go with my Asus laptop brochures

 

[Doctor Micro]

One thing worthy of note is that the original article by Square Trade does mention that higher-end machines within each brand tend to have a lower failure rate, wile lower-end bargain basement models have a higher failure rate. The data in the graphs shown is representative of all models sampled and surveyed (low and high-end).

 

[Tweak]

One thing worthy of note is that the original article by Square Trade does mention that higher-end machines within each brand tend to have a lower failure rate, wile lower-end bargain basement models have a higher failure rate. The data in the graphs shown is representative of all models sampled and surveyed (low and high-end).

I do agree that the higher end and business class generally seem to fair better, some charging so much higher it seems unjustified though. One I mean there would be Sony but I have owned a Sony and it worked well so I suppose it was a nice trade-off when you pay more and it lasts longer.

 

[PcTek9]

I find middle of the road does the best. A client got a new dell xps notebook. The kind where xps lights up on the lid, and blue and red led lights shine out from all over the sides and top of the laptop and the mousepad lights up. It has a screaming demon cpu, tons of ram, fast hard drive, and they also gave it a ton of heat.

Heat is the enemy. So this high-end expensive laptop is too hot to sit on your lap, so... Imagine someone pointing a blow dryer at electronics that are operational for days, weeks, months... The failure rate from the heat is going be much higher than if they used chips that ran cool.

What I find is that cooler laptops have more "I dropped it and broke the power plug thing off the motherboard" type issues.... Hotter laptops have the "the computer just quit working right" type errors.

 

[Comtech Solutions]

Well, we can all probably agree that eMachines and Acer are at 1 end of the spectrum.

For me - Sony makes the best hardware; costs a little more - but like my Mama always said "you get what you paid for"

I like Dells too for the value in price and quality - unless you need some kind of support. Thankfully I handle my own support