More Avast Woes...

[katz]

I have an HP 400 series slim desktop/ 8.1. Client attempted to install Avast paid version on it (bought a 3 license deal from avast for almost $100). System now boots to black screen, no cursor. With the 2nd license, he installed Avast on his daughter's 8.1 laptop and now the same thing with it - back screen, no cursor.

I've attempted every boot repair in the book for Win 8 to no avail. At this point I'm backing up data and going for a reinstall.

Just wanted to let everyone know that Avast seems to be having some real issues going on right now...

 

[Digital Micro]

I'm an Avast reseller. This will sound crazy but download the free version and make a rescue disc or usb and run it. I had a Windows 8 system boot to just a black screen and my rep said to do this. It found infections and after the system booted. I don't know if this is the same issue your having.

 

[katz]

DM,

Thanks for that info. I may do that if I run into this again. I've used the avast boot discs on other systems in the past with success. At this point, since it was a "long in the tooth" install on this system anyway, I did a reinstall and am moving on to Win 10 right away.

BTW, do you know if Avast has addressed the Win 10 issues yet?

 

[Digital Micro]

They haven't told me if they have.

I've only had an issue with Avast on Windows 10 when doing just the upgrade, which I have only done a few times. I prefer the option of clean install if there's not much on the system, or I do an upgrade then clean install after activation. Before I do this I remove any installed anti-virus. When I have Windows 10 at it's final installation I then install Avast, but before I install it I turn off the firewall. After Avast is installed I re-enable the firewall. Never had a problem after that.

 

[glricht]

... or I do an upgrade then clean install after activation.

In case you weren't aware, there's no longer a reason to do an upgrade followed by a clean install. If you're using the 1511 10586 version of Win 10 -- and you should be if you're not already -- you can enter the PC's Win 7/8 license key and Win 10 will activate. Just did this last week.

 

[Digital Micro]

In case you weren't aware, there's no longer a reason to do an upgrade followed by a clean install. If you're using the 1511 10586 version of Win 10 -- and you should be if you're not already -- you can enter the PC's Win 7/8 license key and Win 10 will activate. Just did this last week.

I was not. I haven't done an upgrade in about a month I think.