I've been working the break/fix model for almost 8 years now and have enjoyed a strong steady income stream during that time. My business has been so good in recent years that I have a bit more to enjoy than a motorcycle and a pontoon boat but I won't brag about all the stuff I own.
Most of my business customers are those that refuse to fund the MSP model and that business stream keeps us busy and has been very profitable. But I do see a very real benefit/need to move to the MSP business model. Last fall I began seeing a drop in B/F revenue which has resulted in about a 10% loss over that time. Up to now I have hardly advertised ... about 85% of my business leads come though word of mouth so lately I have started advertising using Google Adwords and neighborhood newsletter ads.
Why am I seeing this trend? I think the trend toward tablet/smart phone usage is either completely replacing the need for a traditional PC or simply is allowing them to put off PC repair (reducing the urgency to have it repaired).
I believe that lower PC costs and the reduced urgency to repair a PC is putting pressure on the break/fix pricing model. I also see homes that in the past have had 2, 3 or even 4 PC's are now deciding to not keep them all running. Last week my 81 year old dad commented that since my mom got her iPad at Christmas her iMac has only been turned on one or two times. A $2,000 iMac is "off the grid" and is now out of the B/F world.
The end result of this is putting pricing pressure on all PC repair business and will increase competition on the MSP business repair side since more of the B/F repairmen will now move over to the MSP side of things.
Another question is this: now with the cloud being firmly planted in place ... will the traditional PC (for most households and businesses) simply turn into a smart phone/tablet with full size keyboard, mouse, and LCD?
Think about that. A tablet that mates right up with a full size keyboard, mouse, and LCD at work or at home. It has a native 10 mbps broadband connection anywhere you have cell service. All the software vendors (Salesforce, QuickBooks, Quicken, MS Office, ACAD, etc etc) have or are creating apps for Android/iOS.
‘Personal Cloud’ to Replace PC by 2014, Says research firm Gartner:
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In this new world, the specifics of devices will become less important for the organization to worry about. Users will use a collection of devices, with the PC remaining one of many options, but no one device will be the primary hub. Rather, the personal cloud will take on that role. Access to the cloud and the content stored or shared in the cloud will be managed and secured, rather than solely focusing on the device itself.”
Things are changing.
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