Mail Issue

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Chrisb41

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This is a really strange one.
Bigpond email address sends and receives email correctly but will not send email to 4 particular address which are correct and work on other devices.

Enter the email address in the to box and then enter a subject and message of course, click send comes up with the following error:
"This message could not be sent because you haven't specified any recipients"
Select a different outgoing mail server.

I have found people having trouble with group contacts but not individual.

Troubleshooting so far:
Delete email account and setup again
System permissions repaired - none related to mail
File system check - Pass
Tested the emails from my own email and they sent correctly and had a reply back
Connection doctor shows all green
 
Help us out a bit...

what email client are you using?
Have you installed more than one email client?
Does it happen on all email clients installed?
Does it happen if the client tries to send from the hosts webmail interface?
What errors, if any, are you getting in Event Viewer?

Andy
 
AndyM said:
Help us out a bit...

what email client are you using?
Have you installed more than one email client?
Does it happen on all email clients installed?
Does it happen if the client tries to send from the hosts webmail interface?
What errors, if any, are you getting in Event Viewer?

Andy
Click to expand...

Mail part of OSX
No other email clients
N/A
Does not happen via Webmail
No errors except for the above stated error of no recipients

I had a idea to make a new user account and recreate the email account in there. This should determine if the problem is in the system settings or user profile settings.
 
Works under new temp account.
I am now going to look at the preference files and various configs under that user and see what I can find.
 
Last edited:
So just a update if anyone is following this, same issue still but I have found the issue I believe.
Console logs show a null value when I add one of the affected contacts to a email. So maybe they are corrupted.
Only 4 contacts are affected I made notes of their contact cards and deleted them. I then tried to send a email to one address before I added it back in the address book. The auto complete field loaded and I removed the address out of there also.
Now here is the interesting part the address still shows up in the auto complete list when I start typing its address despite me manually removing it from the past recipients list.
Its like a ghost contact because when I go the subject line the email then disappears and a error saying no recipients appears.
Adding the contact to the address book didn't fix it either.
Migrating to a new user profile is one solution but I would like to avoid that.
 
Chrisb41 said:
Migrating to a new user profile is one solution but I would like to avoid that.
Click to expand...


Do a safeboot and run Onyx (and I usually run cCleaner too) to get rid of any temp files. If that doesn't work (usually it doesn't, well I've had more success with the safeboot fixing things) I would back the computer, delete that profile, then use migration assistant to migrate the profile. It's not very much work (just takes time) and the customer won't notice any difference between the old and new profile. It is possible that it might bring the problem with it, in which case you can do a manual migration and get it pretty close to what everything used to be like. That does take a bit more work, but sometimes it is just faster than rummaging in the dark hoping whatever you do will fix it.
 
Digital Sage said:
Haven't seen this one yet but I see a lot of people on forums reporting iCloud causing all minds of problems with corrupting contacts. Perhaps investigate that angle...
Click to expand...

Not related to iCloud but I do know what you are talking about. iCloud is not active on this mac.

trevm999 said:
It is possible that it might bring the problem with it, in which case you can do a manual migration and get it pretty close to what everything used to be like. That does take a bit more work, but sometimes it is just faster than rummaging in the dark hoping whatever you do will fix it.
Click to expand...

That is what I am afraid of the problem just being migrated across with the profile. I will try the temp file thing but I don't think it will work if its the actual contact that is damaged but then again as I said its like a ghost of it right now it might clear the auto complete list.
 
I ran into this problem a couple of years ago. Can't remember the specific details but I believe I just deleted the contacts, 2-3 I think, and put them back in again.
 
All these suggestions and not a single mention of what VERSION of OSX? Did they just upgrade to Mavericks? Already seen some mail goofiness issues listed with Mavericks. As far as "ghosting" there is really no such thing. There is obviously remnants of the affected addresses in the user/system. Hard to just take someones word for it that they deleted them all. Even running a spotlight search should reveal some more entries. What about keychain access? Address book preferences reside in many places. Also, why migrate when its likely to migrate back in the same issue? I'd go with a system reinstall before trying something like that. Even though it may seem user related, it could be something deep in the mail app that is causing it like corrupted LSPs. What about the safe boot? Very good suggestion that shouldn't be be shrugged off. Any mention of googling the console errors? Got to be a mention of a possible fix or at least a known issue.
 
anonymous Mac Tech said:
All these suggestions and not a single mention of what VERSION of OSX? Did they just upgrade to Mavericks? Already seen some mail goofiness issues listed with Mavericks. As far as "ghosting" there is really no such thing. There is obviously remnants of the affected addresses in the user/system. Hard to just take someones word for it that they deleted them all. Even running a spotlight search should reveal some more entries. What about keychain access? Address book preferences reside in many places. Also, why migrate when its likely to migrate back in the same issue? I'd go with a system reinstall before trying something like that. Even though it may seem user related, it could be something deep in the mail app that is causing it like corrupted LSPs. What about the safe boot? Very good suggestion that shouldn't be be shrugged off. Any mention of googling the console errors? Got to be a mention of a possible fix or at least a known issue.
Click to expand...

They are running 10.8.5 issue started back when they had snow leopard and has just been transferred across during the various upgrades.
Spotlight search shows nothing and I used the word ghosting to best describe it, I know there has to be a file somewhere that is at fault but it is not in any obvious location, as you mentioned the Address book has files in multiple places and mail does also.
Why reinstall when I load the user data back on it might do the same thing. Of course the error could be in the actual app itself and a reinstall might clear that but creating a new user account like I mentioned earlier solved the issue when I loaded the the email settings manually so its more user preference related but I could be wrong.
Safe boot does not fix it.
Searching on Google for the console errors only bring up developer articles about how they have to change a certain strings to work with the newer system. But they are for multiple applications not just mail.
I can't really see how Keychain would be involved in this care to explain? I kind of see what you are getting at but I can't relate it to this issue.
 
Chrisb41 said:
Are you saying when I recreate the new entries change them a bit to fix the issue or don't change them as that might cause the issue?
Click to expand...

Yes, change them a bit. I think I did the name since that is used for indexing.

BTW, here is a link on how to clean up the mail DB if you have not seen it before.

http://tlhaas.blogspot.com/2013/06/apple-mail-running-painfully-slow-in.html


In the case of Apple Mail the db app doing the background heavy lifting is sqlite3. I've run into a couple of situations over the years where issues with the db app is not repairable.

One situation I even got Enterprise T2 support involved with an issue with postgres and calendar and contacts services on 10.6 server. They continued to accept entries but would not publish them. No amount of DB rebuilding etc worked. Fortunately it was basically a new installation so doing a bare metal was not too painful
 
markverhyden said:
Yes, change them a bit. I think I did the name since that is used for indexing.

BTW, here is a link on how to clean up the mail DB if you have not seen it before.

http://tlhaas.blogspot.com/2013/06/apple-mail-running-painfully-slow-in.html


In the case of Apple Mail the db app doing the background heavy lifting is sqlite3. I've run into a couple of situations over the years where issues with the db app is not repairable.

One situation I even got Enterprise T2 support involved with an issue with postgres and calendar and contacts services on 10.6 server. They continued to accept entries but would not publish them. No amount of DB rebuilding etc worked. Fortunately it was basically a new installation so doing a bare metal was not too painful
Click to expand...

Haven't seen that rebuild process before, thanks for the info I shall add it to my notebook for future repairs. So do you think rebuilding that database would fix the issue then? Does it delete the emails in the process?
 
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