Giles
Member
- Reaction score
- 13
- Location
- North Carolina
Could anyone point me to an example liability waiver for break/fix or msp work? One that I could customize.
TIA for any info you can provide.
TIA for any info you can provide.
Liability waiver example
- Thread starter Giles
- Start date
Your PCMD
Well-Known Member
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- 3,395
- Location
- Gainesville, TX
Maybe this will help. Modify how you wish. PDF and docx is in zip file.
Giles
Member
- Reaction score
- 13
- Location
- North Carolina
This is great, thank you kindly!
DynaCentral
New Member
- Reaction score
- 3
- Location
- Chicago
Thank you for this! Just what I needed! Business is ramping up from doing monthly service plans and I need something like this as a template so I can alter.
Great job!
Great job!
mdownes
Active Member
- Reaction score
- 124
- Location
- Dublin, Ireland
That’s excellent and I’m stealing it.
Your PCMD
Well-Known Member
- Reaction score
- 3,395
- Location
- Gainesville, TX
Your all very welcome. 
DynaCentral
New Member
- Reaction score
- 3
- Location
- Chicago
Yah. Those were a little much. But I altered it and took those out. That makes it look shady and bad. I took all of that out, but everything else is spot on!
Your PCMD
Well-Known Member
- Reaction score
- 3,395
- Location
- Gainesville, TX
Yes! And hence why I recommend that anyone revise it to their circumstance. However, that being said, I personally do not use that. Here is what I use and it has served me well with no issue or questioning from any client.
Service Agreement
Note: * If a user-name and/or password is required in order to log-in, you must provide this on the service request form prior to servicing. If you do not, at our discretion, we’ll either refuse servicing or we’ll perform a password reset which will incur an additional cost.
1. PAYMENT TERMS.
Full payment for services rendered is due upon completion. Your PCMD, LLC accepts all major credit cards and cash. Checks are accepted only with a valid driver’s license and phone number. When ordering any non-stocked hardware, customer acknowledges that Your PCMD, LLC may require payment for parts before they are ordered. Customer acknowledges that the Diagnostic fee (if any) is nonrefundable and all sales are final.
2. SERVICE COMPLETION.
Upon service completion, client will be notified by telephone only. Client agrees to pay for services rendered within ten (10) days of service completion. Items cannot be pick-up until services are paid for. If items are not picked up within ten (10) days, a retroactive storage fee of $2 per day will be accessed along with the original invoice charges. After 30 days from the initial notification of completion of services, items will be considered abandoned and client thereby transfers ownership of items to Your PCMD, LLC for disposition.
3. WARRANTY.
If Your PCMD, LLC is unable to fix your issue or provide a solution, there will be no charge to the client. In some instances, parts may be required in order to resolve the customers issue. Those parts are covered under the manufacturer’s warranty. All hardware services include a thirty (30) day labor warranty from date of completion. Further warranty information is available on our website at www.yourpcmd.net.
4. LIABILITY.
Your PCMD, LLC provides our services in an effort to repair, upgrade, or otherwise diagnose the computer for which you request such services. We will not intentionally harm your system. It is our goal to fix your computer. In the case of accidental damage or data loss to your system, further damage or data loss caused by already existing problems in your system such as malware, misconfiguration of software, or hardware problems/failures, you agree to hold us, Your PCMD, LLC, and any persons associated with or involved in the work being done for you, non-liable for any damages resulting from such problems. Your PCMD, LLC is not liable for any data loss. It is the client’s responsibility to back-up their computers data prior to service. Note: the manufacturer’s warranty may be voided with any service.
5. SERVICE AND SUPPORT.
Client satisfaction is of utmost importance to us. Your PCMD, LLC will back up its work with free support for the problems requested to be resolved from the service request form for a period of seven (7) days. Twenty-four (24) hours for malware removal. Additional support may be provided free of charge at our discretion.
6. INDEMNIFICATION.
Client agrees to indemnify and hold Your PCMD, LLC harmless from all claims, losses, expenses, and/or fees including attorney fees, costs, and judgments that may be asserted against Your PCMD, LLC or any persons associated with Your PCMD, LLC.
7. ENTIRE AGREEMENT.
This Agreement contains a partial agreement of the parties. Client should view and understand our entire terms of service located on our website at www.yourpcmd.net/terms.php using either another computer, smart phone or tablet.
8. GOVERNING LAW.
This Agreement shall be construed in accordance with the laws of the State of Texas, County of Cooke, City of Gainesville.
9. PRIVACY POLICY.
Your PCMD, LLC respects the right to privacy of clients and takes steps to ensure that any information on the client’s computer will remain safe and secure. However, it is Your PCMD, LLC's legal responsibility to report any pirated software or illegal files witnessed during the repair to the appropriate authorities.
10. DONATIONS.
Customer agrees that the donation of any item immediately becomes the property of Your PCMD, LLC and cannot be given back or reversed.
Note: * If a user-name and/or password is required in order to log-in, you must provide this on the service request form prior to servicing. If you do not, at our discretion, we’ll either refuse servicing or we’ll perform a password reset which will incur an additional cost.
1. PAYMENT TERMS.
Full payment for services rendered is due upon completion. Your PCMD, LLC accepts all major credit cards and cash. Checks are accepted only with a valid driver’s license and phone number. When ordering any non-stocked hardware, customer acknowledges that Your PCMD, LLC may require payment for parts before they are ordered. Customer acknowledges that the Diagnostic fee (if any) is nonrefundable and all sales are final.
2. SERVICE COMPLETION.
Upon service completion, client will be notified by telephone only. Client agrees to pay for services rendered within ten (10) days of service completion. Items cannot be pick-up until services are paid for. If items are not picked up within ten (10) days, a retroactive storage fee of $2 per day will be accessed along with the original invoice charges. After 30 days from the initial notification of completion of services, items will be considered abandoned and client thereby transfers ownership of items to Your PCMD, LLC for disposition.
3. WARRANTY.
If Your PCMD, LLC is unable to fix your issue or provide a solution, there will be no charge to the client. In some instances, parts may be required in order to resolve the customers issue. Those parts are covered under the manufacturer’s warranty. All hardware services include a thirty (30) day labor warranty from date of completion. Further warranty information is available on our website at www.yourpcmd.net.
4. LIABILITY.
Your PCMD, LLC provides our services in an effort to repair, upgrade, or otherwise diagnose the computer for which you request such services. We will not intentionally harm your system. It is our goal to fix your computer. In the case of accidental damage or data loss to your system, further damage or data loss caused by already existing problems in your system such as malware, misconfiguration of software, or hardware problems/failures, you agree to hold us, Your PCMD, LLC, and any persons associated with or involved in the work being done for you, non-liable for any damages resulting from such problems. Your PCMD, LLC is not liable for any data loss. It is the client’s responsibility to back-up their computers data prior to service. Note: the manufacturer’s warranty may be voided with any service.
5. SERVICE AND SUPPORT.
Client satisfaction is of utmost importance to us. Your PCMD, LLC will back up its work with free support for the problems requested to be resolved from the service request form for a period of seven (7) days. Twenty-four (24) hours for malware removal. Additional support may be provided free of charge at our discretion.
6. INDEMNIFICATION.
Client agrees to indemnify and hold Your PCMD, LLC harmless from all claims, losses, expenses, and/or fees including attorney fees, costs, and judgments that may be asserted against Your PCMD, LLC or any persons associated with Your PCMD, LLC.
7. ENTIRE AGREEMENT.
This Agreement contains a partial agreement of the parties. Client should view and understand our entire terms of service located on our website at www.yourpcmd.net/terms.php using either another computer, smart phone or tablet.
8. GOVERNING LAW.
This Agreement shall be construed in accordance with the laws of the State of Texas, County of Cooke, City of Gainesville.
9. PRIVACY POLICY.
Your PCMD, LLC respects the right to privacy of clients and takes steps to ensure that any information on the client’s computer will remain safe and secure. However, it is Your PCMD, LLC's legal responsibility to report any pirated software or illegal files witnessed during the repair to the appropriate authorities.
10. DONATIONS.
Customer agrees that the donation of any item immediately becomes the property of Your PCMD, LLC and cannot be given back or reversed.
Last edited:
BrianM
New Member
- Reaction score
- 5
- Location
- Cape Coral, FL
I really like yours Your PCMD
George123
New Member
- Reaction score
- 5
- Location
- Central FL
I like PCMS’s as well, simple and straight forward.
Berg
New Member
- Reaction score
- 0
- Location
- Saskatchewan, Canada
Hi Thanks for the great posts.I really like the larger PCMD waiver and the Service Agreement. Does anyone have something similar for use in Canada? Thanks in advance.
