Letter i Types as Number 1

[SynergyCompSys]

Hi guys- I have a customer who just received a new Lenovo desktop running Windows 7 Pro. We set it up and it worked fine. Two weeks later they cal and say their letter "i" on their keyboard types a number "1". I had them check NumLock, Fn key, unplug, reboot, etc...and it still does the same thing. Any other ideas?

Thanks

 

[Markverhyden]

i maps to 5 in numlock. Have you had them send you a picture? Does this happen everywhere? Meaning browsers, text editors, etc.

 

[Mainstay]

Have they tried another keyboard?

If they do Shift-i what do they get?

Open a text file and have them do the alphabet (lower, then with shift, then numbers, then with shift).

If you go on-site what happens with Linux etc.?

 

[Krynn72]

We had a similarly strange issue once. It was solved by hitting some kind of modifier key plus the numlock key. Try FN+numlock or CTRL+Numlock and etc.

 

[Mercenary Roadie]

Is it only the letter 'i' that does it? what about U=4, O=6, J=1, K=2, L=3, M=0, ;=-, 0=/ and /=+. if these all are happening then they have the keyboard set to NumLK and it can normally be changed by pressing the blue 'Fn' key plus the 'F11' key

 

[PCX]

Usually it is the keyboard itself that needs to be replaced . You can boot it up into Linux and see if it does the same thing. If it keeps doing the same thing or Just does not work properly, then the keyboard needs to be replaced.

 

[tek9]

I must be missing something here. The OP said this was a desktop computer. Since when do desktops have the Fn key? I think it's a Windows settings somewhere. Maybe in Accessibility Options or something?

 

[PCX]

Hmm missed that part . . . . But plenty of desktop keyboards have FN keys.

 

[Mercenary Roadie]

tek9,

I read it, but apparently didn't comprehend it and based my answer on the previous answers.

Oh well I tried

 

[citizensmith]

Constant guard from comcast ?

" Constant Guard from Comcast as part of their Norton freebee installer. Generates random numeric responses instead of letters when it doesnt get on with gamies or other software that uses directx or non aproved keyboard reading.
Ironicaly its anti keylogger function is supposed to stop keyboard remapping hijaacks. "

sorry lost hte link someplace

 

[citizensmith]

So what was the answer ? Had some jker moved the keycaps ?

 

[Doc+Com]

There's a couple of keyboard verification softwares out there that will show what key presses will produce. The one that comes to mind (as I have an old version) is Eurosoft PC check which gives you an on-screen view of each key as you press it. I use it a lot to verify keyboards and as mentioned here, the result I come encounter most is keyboard failure.