Lenovo S230U Twist No Touchpad HELP?

[techiegirl13]

I've gotten in a Lenovo twist laptop in reloaded with windows 10. Fixed some driver issues and updated BIOS. I have all the windows 10 updates and everything is working great. BUT, the touchpad will not work. (touchpad was working before reload) I have tried the synaptic driver directly from Lenovo's driver support page for this device and a generic Windows 10 driver with no success. (reloaded 2 times to make sure I didn't have a corrupted image) Shows splatted driver in device manager and will not pick up touchpad what so ever. Any ideas or suggestions?

 

[Diggs]

Did you give SDI (Snappy Driver Installer) a shot at it?

 

[techiegirl13]

Did you give SDI (Snappy Driver Installer) a shot at it?

Yes, snappy was my go to it never fails me usually! But, did not fix my issues.

 

[Markverhyden]

Reloaded W10? Meaning was it a nuke and pave? Just to do a check I'd boot from a Linux distro to test. I'd venture a guess that there's one or more Lenovo utilities that you need to load. A quick look shows they have things like Lenovo Vantage and Lenovo System Interface Foundation. OEM's are forever trying to get their claws in you with proprietary stuff.

 

[HCHTech]

If you install Lenovo Vantage, you can use that to download and install all of the OEM drivers.

 

[glennd]

If you install Lenovo Vantage, you can use that to download and install all of the OEM drivers.

This one has worked for me when all else has failed. On mine it's called System update.

 

[cypress]

If you install Lenovo Vantage, you can use that to download and install all of the OEM drivers.

+1 I work on a lot of Lenovo computers and this is my go to for Driver updates on them.

 

[techiegirl13]

Did another reload of Windows 10 and Tried Lenovo Vantage to get drivers and updates still no luck.

 

[Diggs]

Just out of curiosity does the touch pad work under Linux?

 

[techiegirl13]

Just out of curiosity does the touch pad work under Linux?

No, I tried Linux last night and it still does not pick up the touchpad. I also removed touchpad and tried in another similar device and it worked fine.

 

[mikeroq]

Second on booting live linux or winpe for testing.

I didn't notice you mention what is in device manager? What shows up there?
Also with the driver installed there should be a tab like this in the Mouse properties in control panel:


Did you check in the BIOS to see if it is disabled there, or via Fn button?

 

[mikeroq]

No, I tried Linux last night and it still does not pick up the touchpad. I also removed touchpad and tried in another similar device and it worked fine.

Did you actually witness the touchpad working at any point? You said:

"I've gotten in a Lenovo twist laptop in reloaded with windows 10"

That sounds like the customer brought it in already reloaded and the touchpad wasn't working?

 

[nlinecomputers]

Disabled in bios or on the keyboard f keys?

 

[techiegirl13]

Did you actually witness the touchpad working at any point? You said:

"I've gotten in a Lenovo twist laptop in reloaded with windows 10"

That sounds like the customer brought it in already reloaded and the touchpad wasn't working?

The customer brought the device in with no keyboard or touchpad response. Ran BIOS update and both started working.

Then we wiped and put a fresh load of Windows with the 20H2 update and after that reload we can no longer get the touch pad to register.

Device manager shows the Synaptics driver in pointing devices but it is splatted and will not update driver or take a new driver.

 

[techiegirl13]

Disabled in bios or on the keyboard f keys?

Double checked bios and hot keys

 

[mikeroq]

splatted

What does this mean?

 

[nlinecomputers]

Did you actually witness the touchpad working at any point? You said:

"I've gotten in a Lenovo twist laptop in reloaded with windows 10"

That sounds like the customer brought it in already reloaded and the touchpad wasn't working?

This. Sounds like a hardware failure to me.

 

[Larry Sabo]

This. Sounds like a hardware failure to me.

+1. Bad (intermittent) MB or touchpad connectors/cables.

 

[Markverhyden]

The customer brought the device in with no keyboard or touchpad response. Ran BIOS update and both started working.

Then we wiped and put a fresh load of Windows with the 20H2 update and after that reload we can no longer get the touch pad to register.

Device manager shows the Synaptics driver in pointing devices but it is splatted and will not update driver or take a new driver.

With Linux not working that certainly doesn't sound good. Have you cracked the case to see if there's any evidence of spillage? Did you see the version of W10 before you nuked it? For grins I'd try a an earlier version of W10. Like way back to 1903.

 

[Porthos]

The customer brought the device in with no keyboard or touchpad response.

I would also look for a bloated battery.