Issue with HP Laptop PLEASE HELP!

[Justin Heath]

I have an HP laptop that keeps giving a thermal shutdown and i cannot find the issue

I have replaced the heat-sink and fan with new
I have replaced the Thermal paste (Arctic Silver 5) multiple times, trying different amounts

the laptop will overheat if you use it for 20 minutes and it will also not shut off, When you click Start --> shutdown the fan continues to spin at full speed then it will eventually shut off but when you turn it back on it gives you the thermal shutdown error

Any ideas??

 

[coffee]

Need more info. What model is this?

Why did you replace the fan? Was it not working?

 

[TAPtech]

Can you install Speedfan or HWmonitor and verify that it is indeed the CPU that is overheating?

 

[Justin Heath]

Need more info. What model is this?

Why did you replace the fan? Was it not working?

It is a HP DV6, Core I7, windows 7 4GB RAm

 

[Justin Heath]

Can you install Speedfan or HWmonitor and verify that it is indeed the CPU that is overheating?

I have installed core temp and the cores register 60c on boot and then after a few minutes of time it jumps up to 85c and 90c

 

[coffee]

It is a HP DV6, Core I7, windows 7 4GB RAm

Notorious for having heat issues. Here is what I have done with them.

- Attached between the heatsink and video chip and possibly the chipset are these 'heatsink pads'. I replace them with copper shims. I would buy some sheet copper and cut them to size. I have even used older pennies that are solid copper and used them. But they have to be older as newer pennies are zinc filled and will not work.

I would also check for a bios update as I think HP released an updated bios to help with this problem.

Might also reset the bios to make sure its running at the correct speed and not overclocking.

The ultimate answer of course would be to probably replace the motherboard. You can get them pretty cheap now a days as this is an older model. I am seeing MB's for sale for about 38 bucks on ebay.

If none of that is going to work for you then get them into a new laptop.

Like I said, These things are known for overheat issues and it very well could be a damaged MB that is just not going to be fixed. If it overheats from the 'git go' then I would look at just replacing the board.

 

[Justin Heath]

Notorious for having heat issues. Here is what I have done with them.

- Attached between the heatsink and video chip and possibly the chipset are these 'heatsink pads'. I replace them with copper shims. I would buy some sheet copper and cut them to size. I have even used older pennies that are solid copper and used them. But they have to be older as newer pennies are zinc filled and will not work.

I would also check for a bios update as I think HP released an updated bios to help with this problem.

Might also reset the bios to make sure its running at the correct speed and not overclocking.

The ultimate answer of course would be to probably replace the motherboard. You can get them pretty cheap now a days as this is an older model. I am seeing MB's for sale for about 38 bucks on ebay.

If none of that is going to work for you then get them into a new laptop.

Like I said, These things are known for overheat issues and it very well could be a damaged MB that is just not going to be fixed. If it overheats from the 'git go' then I would look at just replacing the board.

Thanks, i will probably proceed with replacing the Motherboard. luckily this is one i bought from a customer for a really great price

 

[mr m]

You'll probably wind up getting a used board with other problems if not the same overheating issue. The DV6 is the epitome of a piece of crap.

Try a new fan/heat sink. The copper cooling tubes connecting the fan to the heat sink might have a leak which let the heat transfer solution escape.

 

[Justin Heath]

You'll probably wind up getting a used board with other problems if not the same overheating issue. The DV6 is the epitome of a piece of crap.

Try a new fan/heat sink. The copper cooling tubes connecting the fan to the heat sink might have a leak which let the heat transfer solution escape.

Already tried that, just replaced it last friday

 

[mr m]

Oops, I just reread your original post.

I haven't had good luck buying used mobo's. At least this is for you and not a client. Good luck, man.

 

[johnrobert]

When clients ask me which brand of laptop to buy I tell them anything except HP

 

[cypress]

When clients ask me which brand of laptop to buy I tell them anything except HP

Lol I do the same thing.

 

[wavey]

When clients ask me which brand of laptop to buy I tell them anything except HP

I think we can come up with a longer list than just HP!

 

[skdmaster]

You might want to look for a bios update. If I recall HP's solutions to the overheat issue was to do a bios update which in turn kept the fan running all the time to compensate for the heat issue.

 

[PcTestCard.com]

I was wondering if the thermal controller on the mobo is actually working or we should check if the FAN is actually turning at all when the comp-uter gets the temp.

If the machine cannot be shutdown by using the shutdown command, I did tried restore the Bios default, then follow by a new OS reintallation from the scratch. Of course, please backup your data in advanced.

Sometimes tried to save some time reintallation the OS, I just tried the windows, logout mode, restart, then shutdown command one by one. And also check on the startup app to disable most unwanted or 3rd party startup apps as well.

Hope these helps.
Kind regards,
Bill

 

[Mr.Mike]

A bit of re-inventing the wheel here guys. Overheating happens in the GPU on Dv6 and Dv7s. Surprised to hear this issue is still going on. HP had settlements with users years ago. Search this forum for references.

 

[gadgetfixup]

Are you sure the heat sink isn't defective. We've occasionally seen these with defective heat sinks. Easy to spot if you fire it up while mostly disassembled. The top of the chip and even some of the pipe will heat up quickly, the fan kicks up to high speed but the pipe closer to the fan won't even be warm. So the fan is blowing air through a cold tube while the chip is burning itself up.