Interesting interaction with a potential new client.

[nlinecomputers]

My response would be to say that I think you’d be happier working with someone else. She flat said to your face that you are not worth her time. When they are that insulting i have no problem telling them if that is how they feel about it they can find someone else.

 

[britechguy]

My response would be to say that I think you’d be happier working with someone else. She flat said to your face that you are not worth her time. When they are that insulting i have no problem telling them if that is how they feel about it they can find someone else.

Precisely.

It amazes me how many bullies or highly-entitled people virtually never, ever, have anyone call them out on their actions. It's one of the reasons (though hardly the only one) that they continue on, blissfully (or not so blissfully) unaware that their actions have consequences that others really don't like and should not have to tolerate.

Ann Landers nailed it with: No one can take advantage of you without your permission. Tacit acceptance of bad treatment or, even worse, going along with it and providing service with a smile as though one is being treated appropriately, is absolutely, positively granting permission. Don't.

 

[nlinecomputers]

Precisely, it's not unreasonable for two business owners preparing to engage in a long term relationship sit down with each other to discuss the terms.

Once the work is underway it's perfectly fine to delegate responsibilities to subordinates. After all, that is much of the point of the service. To get IT issues out of your hair so that you can work.

 

[britechguy]

Precisely, it's not unreasonable for two business owners preparing to engage in a long term relationship sit down with each other to discuss the terms.

Once the work is underway it's perfectly fine to delegate responsibilities to subordinates. After all, that is much of the point of the service. To get IT issues out of your hair so that you can work.

And, lets face it, if you were actually delegating responsibilities to others, then it's those others who should be involved at the outset.

I fully believe, in many instances, when someone several to very many levels removed in the management hierarchy says, "I had no idea that was going on," when confronted about something. And for all the, "The buck stops here," claims the fact is they shouldn't know, or have needed to know, because the direct managers of those misbehaving, not following company policy, etc., are in the position, morally and practically, of having prevented or stopping whatever the issue/behavior was. But we also know that frank and honest communication "up the chain" is never encouraged, no matter how many claims are made that it is.

I have no need to be dealing with the CEO (or equivalent) when it's the accounting department that needs the service. In fact, were I to be asked to go through the CEO (or equivalent) on a routine basis I'd fire the client. That's just plain stupid, and I have the choice to indulge in stupidity or not.

 

[callthatgirl]

I'd drop it for now, send her a nice follow up email with your service contract or prepay ticket options. I have a lot of rescheduler types and they will learn how you work in time. Right now, she's in control is sounds like.

 

[SlickMinnow]

While I wholeheartedly agree with the herd here that she's likely to turn into a PITA client, I would appreciate a bit of education on just why you need all the additional info to 'simply' engage MFA on her O365 accounts. I'm not an O365 nerd, I'm legitimately asking here... It sounded from the OP post that she just wants MFA on email. Can you not do that separately from the 'whole' O365 account? Or is it a big fat hairy deal to do so?

 

[thecomputerguy]

I ended up just stopping communication with the client.

While I wholeheartedly agree with the herd here that she's likely to turn into a PITA client, I would appreciate a bit of education on just why you need all the additional info to 'simply' engage MFA on her O365 accounts. I'm not an O365 nerd, I'm legitimately asking here... It sounded from the OP post that she just wants MFA on email. Can you not do that separately from the 'whole' O365 account? Or is it a big fat hairy deal to do so?

Enabling MFA blindly while not knowing how the network is designed or how they use email is just asking for it. You have no idea what device will need APP passwords if they have an email that is being used on a printer for example that isn't an OAuth2 device.

 

[SlickMinnow]

Thank you. I learned something new. Never occurred to me about something like a printer. Apparently the MFA setting is somewhat global then?

 

[Sky-Knight]

If you use Security Defaults, yes MFA is global. But I always turn those off, so I can turn on MFA on a mailbox by mailbox basis. That he was correct to ask, MFA is not something you just turn on blindly. But when I enable it, I disable app passwords, because that creates a whole new mess.

Users that require app passwords for say a scanner, can either fork over for an Exchange Online Plan 1 sub for the scanner which will be configured with a strong single auth password. OR they can have their SPF records tweaked with their static addresses, and devices simply send straight to the MX record.