iCracked Certified Tech

[cmonova]

Can you give us info about the buy back?

I also found out, one of the requirement is that you must own an IPhone. Is their an phone apps that you need to conduct the business.

Do you know if they limit the number of iTech based on the area?

Thanks

If you go to their site and click on "sell device" it pretty much is self explanatory. As far as doing it on-site not sure if you can do that yet but it's suppose to work where the tech sees the phone and bases the price on the iCracked matrix and then the customer is given a credit card with the amount on the card for the phone.

Yes the app is an iphone app. That is how you get instant alerts for jobs etc.
Yes they limit the number but now sure of the population stats without checking again.

 

[cmonova]

Repair

Received my kit and then replied to a dispatch so completed my first job...Pretty amazed the iPhone actually even worked afterwards....

 

[PCX]

Considering that you have a shop, I am surprised they approved you. They wont even touch my business because we have a store front.

 

[cmonova]

Considering that you have a shop, I am surprised they approved you. They wont even touch my business because we have a store front.

I have no idea why you are saying that. There are iTechs with storefronts so that is not the case. Shoot me over what they said when you were not approved and I will have it checked out.

 

[PCX]

I have no idea why you are saying that. There are iTechs with storefronts so that is not the case. Shoot me over what they said when you were not approved and I will have it checked out.

You applied as an individual, which is what they want. They want to get away from the store fronts and only work with mobile techs due to "conflict of interest" because we would be representing our business as well as theirs and doing our own repairs, as well as theirs. That is the basic gist of it.

 

[cmonova]

You applied as an individual, which is what they want. They want to get away from the store fronts and only work with mobile techs due to "conflict of interest" because we would be representing our business as well as theirs and doing our own repairs, as well as theirs. That is the basic gist of it.

Correct you are not going to apply as a "business"...Maybe in the future not sure but not now. But, there is nothing to say they want to get away from storefronts i.e.
http://ishatteredva.com (my site and they authorized it and said it looked great)
http://ctsyork.com (guy owns a computer business)
http://www.phillyiphoneifix.com (it's his own website)
http://cdcomputerroom.com/icracked/ (owns computer repair biz)

So there is no issue with owning your own business and still working for iCracked. When I do a screen repair I am doing it as an iTech and offering their product and 99 year warranty on repairs. I can see no way to have a "conflict of interest" in doing this type of work.

 

[PCX]

I agree, there should not be any conflict of interest. However, the guy I spoke with disagreed. I told them that I would be willing to dedicate one or two techs to iCracked repairs ONLY (meaning they would not do any of our iDevice repairs) and purchase the necessary kits. I even told them that if we received enough volume to make it profitable enough to only represent their brand name for iDevice repairs, that we would be willing to drop the service under our business name and only do iDevice repairs for iCracked. Nope, they still think that we will mix parts or have some other conflict of interest doing business out of our store. I then asked him about the other shops doing repairs for them and he told me that they were getting away from allowing shops to do business for iCracked due to these "conflicts of interest." He said to send him an email and that he and his team would discuss it. I called back a few minutes later to get a few more details about their main concerns so that I could properly address them in the email and he basically told me that he did not have time for this and that it was a bad time (he originally called me) and then I just told him that I would send him and email address any issues we had discussed as well as any others that I can think of. He again said that he would discuss it with his team, but it has been 9 days and I have not hear anything.

Anyways, there was a lot more to the conversation, but that was the basic idea. As soon as I mentioned that we would be doing this out of the shop, he basically made it very clear they were not interested.

 

[cmonova]

Well that makes it all a bit different, especially this part:

I told them that I would be willing to dedicate one or two techs to iCracked repairs ONLY (meaning they would not do any of our iDevice repairs) and purchase the necessary kits. I even told them that if we received enough volume to make it profitable enough to only represent their brand name for iDevice repairs, that we would be willing to drop the service under our business name and only do iDevice repairs for iCracked.

If I was iCracked not sure how that would go over with me either. Sort of like if Dell or any other provider had a program that I could be part of and get parts from them and me tell them well if someone comes in and says you "dell" referred them i'll try it your way and use your parts. But, if someone just comes in with a Dell out of the blue to my shop then i'll use my own parts and do the repair that way. Probably not something Dell would go for either.

Totally understand your point of view and where you are coming from...Just not sure how the outcome or what their view on that type of thing would be.

 

[PCX]

Well that makes it all a bit different, especially this part:



If I was iCracked not sure how that would go over with me either. Sort of like if Dell or any other provider had a program that I could be part of and get parts from them and me tell them well if someone comes in and says you "dell" referred them i'll try it your way and use your parts. But, if someone just comes in with a Dell out of the blue to my shop then i'll use my own parts and do the repair that way. Probably not something Dell would go for either.

Totally understand your point of view and where you are coming from...Just not sure how the outcome or what their view on that type of thing would be.

I get it, which is why I addressed how we could make sure it was not an issue in the email I sent. The fact is though, I know of other iCracked shops who treat walk-ins as their own customers and those referred to them by iCracked as iCracked customers.

Anyways, I guess it really does not matter.

 

[cmonova]

I get it, which is why I addressed how we could make sure it was not an issue in the email I sent. The fact is though, I know of other iCracked shops who treat walk-ins as their own customers and those referred to them by iCracked as iCracked customers.

Anyways, I guess it really does not matter.

How they would do that or the sense it makes I don't get. Really does not add up cost wise or biz wise of what they are doing.

 

[PCX]

How they would do that or the sense it makes I don't get. Really does not add up cost wise or biz wise of what they are doing.

Like I said, I guess it does not really matter a whole lot. We make a whole lot more per repair under our name than we would under theirs. The only reason why we had considered partnering with them was for volume. Even at a lower rate of profit, if the volume was much higher, it could potentially be more profitable in the end.

 

[cmonova]

Like I said, I guess it does not really matter a whole lot. We make a whole lot more per repair under our name than we would under theirs. The only reason why we had considered partnering with them was for volume. Even at a lower rate of profit, if the volume was much higher, it could potentially be more profitable in the end.

Understand just not sure I see a benefit to either party...But, i'll give it some more thought.

 

[MLM]

Hi Cmonova:
I just did my video interview with iCracked. May I ask how long it took for them to get back to you after your interview?

Also, I see you have been with iCracked almost 2 months now. I am in the New York Tri State area and I am considering starting my own IT support business. I would like to offer iCracked onsite repair services as a premium convenience service. I think I can get $100.00 for service plus the cost of iCracked parts (for a screen replacement). Considering the population density here, do you think iCracked could supply enough business to keep us going while the other IT services we plan to offer gets traction?

Thanks in advance.

MLM

 

[cmonova]

Usually after the online interview it is not that long, maybe a week or so. What are some of the bigger cities you service up in that area? I know IF I was willing to do jobs in say D.C. I could probably do about 4-6 a day...Really depends on location etc.

 

[MLM]

Well, I'm in New Rochelle NY. Yonkers, NY is 15 Minutes from me, and White Plains, NY is 25 minutes from me.

Yonkers has a population of about 200,000 people.
New Rochelle has about 79,000 people.
White Plains has about 57,000 people.

All together Westchester county (the county we are in) has about 960,000 people.

Then of course there is Manhattan which is about 35 minutes away and you are looking at a pool of 1,600,00 but I'm not sure I would dare that.

 

[repairtechinc]

I'm glad you got this finally figured out Dan. I know it took a long time to get a response from them. Based on my conversations with AJ and Anthony at iCracked, they're getting so many requests that they can't keep up, and are hiring rapidly to try to compensate. Anyway, keep me posted on your experiences and let me know if you need me to give them any feedback.

Ian