I need to call Zuck anyone have his number? issue with Facebook account.

[knc]

Customer wanted to create a new facebook account for her husband so she created the new account with her same facebook email address. So now she logs into her original facebook account and sometimes gets her original account and sometimes she gets her new (unwanted ) account.

So I guess her mistake was trying to set the new facebook account with her same name, email addy and same password.. Yikes...

We can't seem to find a way to contact FB, the help and about section sends issues to facebook and they send a form letter back "thank you for your feedback"..

 

[AlexanderCS]

When she gets the unwanted account, could you not then change the email address and password?

Looking it up, it seems FB doesn't have a phone support number. I found one number, but it directs you to online support.

 

[MDD1963]

Create Gmail or Outlook.com email accounts for each, delete original(s)?

 

[Markverhyden]

You get what you pay for. Like most other "free" stuff the ability to speak, to communicate with a real human is nearly impossible.

 

[nlinecomputers]

BS. You can't create a second Facebook account with the same email.. The second one must be one character off.

 

[nlinecomputers]

Check the browser password file for copies of both.

 

[Romaniac]

That...

or maybe she made a 'page' ?

 

[knc]

Somehow the two accounts are "linked" when i say that I mean the old/original account (accessed by searching for the users name

BS. You can't create a second Facebook account with the same email.. The second one must be one character off.

Lol I would expect that to be the case but she did it.. Logging in with her email and password sometimes gets the old (good) facebook profile most times gets newly created profile.. It IS possible, although I agree it shouldn't be allowed..

 

[knc]

Check the browser password file for copies of both.

They don't SAVE passwords.. Apparently they want to keep husband OUT of personal facebook.

 

[nlinecomputers]

Lol I would expect that to be the case but she did it.

I'm not buying it. She Claims she did it. Have YOU personally actually seen this? I don't care what she says it isn't technically possible any more than you can have two users with the same login on Windows, on a Linux system, or a Microsoft Account. There wouldn't be anyway to distinguish the users in the Facebook system. So this MUST be either a misspelled email login or it is not the same kind of facebook account. A page or a business account both of which would be managed from her original account.

 

[TimM]

Facebook probably have contact numbers for their customers, but their customers are their advertisers and the buyers of their accumulated data.
Your clients aren't Facebook's customers... they're the product

 

[knc]

Actually it is true and others have done it according to Facebook forums, however no solutions were ever explained.

https://www.facebook.com/help/community/question/?id=247065212157715

 

[nlinecomputers]

No you can't. Even one of the star posters mentions this as the reason it appears to happen:

"Adding your email address to another account and confirming it will remove the address from the previous account.
You might be able to access the old account by using either the username on the account or phone number on the old account: "

So if they did create a second account then they moved the email to that new account. Best solution if you really can get into both accounts is to create two toss away email accounts. Login to whatever account you can get into and change it to the first toss away email. Then using the original email login to the second account and change it's email to the second toss away account. At this point you should be able to get to each account on demand. Close the account you don't want and change the remaining account back to the email login you wish to use. Then kill both toss away email accounts.

Facebook also creates username@facebook.com email addresses for every account. You may be able to login using THAT email for each account.

 

[nlinecomputers]

Whenever I try to use any of my known emails I get this:

 

[callthatgirl]

I bet she made him a page, I have 3 pages under one email account. I have to switch back and forth.