Hp mfp cm3530

[PBComputer]

I have being trying to find a solution for the past few days. I have a client with a HP MFP3530.

It 's hired and they came in and installed the printer but never installed the scanner which is on the device. I don't what to let them touch the systems again as they had disabled the backup software, messed up Kaspersky and stopped a lot of apps from starting.

The office has 3 Windows 7 x64 system. There is no driver for the scanner for W7x64. I have tried they Windows Vista and XP driver both fail to install the device. Reading multiply articles it seems there was never a driver for W7x64 created

It's a peer to peer network. a small estate agents. who don't need a server.

Has anyone else come across this and found a solution.

The printer firm also installed the devices as a DHCP IP address not static so I expect to see problems when the router get rebooted. - That is a phone call tomorrow to tell them.

I had nothing to do with the purchase/lease of the printer.

 

[AndyM]

I'd be honest with the client and let them know that it will not work in their environment. The printer driver that's been installed is the HP Universal Driver, and you are correct that there is no Windows 7 x64 driver for the scanner.

Basically, the client made an uninformed choice.

If you don't let them know, then you'll be setting yourself up for failures in the future with this client. The CM3530 was made circa 2007/2008.

Andy

 

[PBComputer]

I have already told them I don't think it will work, and they have admitted they made the choice on their own and don't hold me responsible.

I thought I would ask just in case someone has a easy fix.