HP Laptop, maybe overheating?

[KM@ Dave]

Here I have a customers HP Laptop, It's freakin' massive but not that old.

Basically I installed Windows 7, was fine all night; Then while running the Win7 WAT it literally cut out, turned straight off.

When I picked it up the whole thing was burning up. I gave the customer a call and she said she failed to mention that this was a recurring problem.

Fan looks a little dusty, but would it be worth dismantling to check the Thermal Paste & Fan etc as it didn't come in for this.

I did advise the customer I would need to dismantle the Laptop and she agreed with my decision to go ahead.

 

[Knightsman]

More than likely there is a bunch of crap between the fan and the fins. Would def be worth taking apart and cleaning out.

I dont typically let the customer know im taking it apart, if its overheating. I just do it, and then let the customer be pleasantly surprised when I tell them, hey, I also fixed the overheating issue.

 

[commodore64]

I agree with taking it apart and cleaning it as well. Hp's have so many overheating issues, I've heard of them overheating the day they were purchased. When will a laptop company actually try to make a laptop that lasts or has adequate cooling...

 

[iisjman07]

If she agreed with your decision to go ahead and clean the fan then why are you posting on Technibble?

 

[anonymous Mac Tech]

Could also be something as simple as non functioning fan. Did you check to see that the fans are running?

 

[KM@ Dave]

If she agreed with your decision to go ahead and clean the fan then why are you posting on Technibble?

I'm asking general advice, maybe someone they'd like to add about HP Laptops.

Thanks anyhow, bro.

 

[KM@ Dave]

Could also be something as simple as non functioning fan. Did you check to see that the fans are running?

Yes the fan is running, I've just realised there is a lot of dust in there, Going to dismantle it now anyhow. Thanks for your help guys, I'll post the result.

 

[Knightsman]

Yes the fan is running, I've just realised there is a lot of dust in there, Going to dismantle it now anyhow. Thanks for your help guys, I'll post the result.

make sure you take off the fan from the heatsink, get between the fan and fins!!!

 

[KM@ Dave]

make sure you take off the fan from the heatsink, get between the fan and fins!!!

Wow, I've never had such a challenge dismantling a Laptop in my life!

Well damn, the inside of the heatsink had a 4mm thick layer of dust blocking the entire duct for airflow.

Also I've never seen thermal paste so baked onto the CPU, not even Isopropyl could make it twitch. Was also a little burned. But all good now. Thanks for your input guys.

 

[FoolishTech]

Wow, I've never had such a challenge dismantling a Laptop in my life!

Well damn, the inside of the heatsink had a 4mm thick layer of dust blocking the entire duct for airflow.

Also I've never seen thermal paste so baked onto the CPU, not even Isopropyl could make it twitch. Was also a little burned. But all good now. Thanks for your input guys.

Just a little additional food for thought, in my experience the HP DV6000 series, (and some of the DV9000 series,) are notorious for cooling issues and not really due to the dust/lint like in this case, but due to (IMHO) very poor design. I've seen so many of these burned up it's not even funny. Keeping the fins blown out and free of lint obstructions is imperative, and those laptop cooling pads rest thingies are highly recommended. Just my 2c. YMMV.