How to write a follow up email to client?

[Dareshiranu]

Can't think of a way to title it.

Was thinking, Business name : Repair Follow up

Seems so impersonal though. Any ideas? Also, any suggestions as to the content of a follow up e-mail are welcome.

Thank you!

 

[noah]

I just call them. It keeps conversation open, more friendly, shows more personal concern and interest in making sure they're satisfied. Many times it leads to more sales.

 

[nj_computer_repair]

Calling is good. If I ever wrote a note, the subject was basically "thank you for your business" and in the body, I would ask if everything is working and if they were satisfied with all the work. If they had any issues what so ever I would urge them to contact me. All the contact info would be available in the email or letter.

Following up is good customer service and it does indeed lead to more business.

 

[Simmy]

I must say a follow up call/email never even occured to me. I always just leave it to the customer to call me back if there's still a problem and I tell them to do so.

Sounds like a good idea though. It might also be worth asking for a testimonial at the same time?

 

[cmonova]

I would give a call and then send out a letter about a week later. You can do it a few ways.

To: customer's name

Subj: service call

I just wanted to send a quick note and say thank you for allowing our company to service your computer(s)? We appreciate your business and look forward to any of your needs in the future should they arise.

If you would not mind please visit www.?????.????/Survey and fill out the short survey in order for us to continue to provide outstanding service to our customers.

Sincerely,
??????????????


***Everyone will not fill out the survey but some will plus it gives you something to go by.

 

[Charlotte PC]

I prefer to send a hand written thank you card. It's a personal touch that's often overlooked these days.

 

[jbutler9]

Here is what I send my clients in the mail about 1 week after their service. I tailor it to their name and also to their service. Yeah, it costs $.44 but if they come back, it is worth it.

View attachment Follow up.txt

 

[noah]

I prefer to send a hand written thank you card. It's a personal touch that's often overlooked these days.

I also send cards to my full customer list during the holidays to thank them for their business both past and present. The list is very long now but the cost is worth it.

 

[JosephLeo]

Hmm...


-| TITLE: (Your Company) (Service Type) followup.

-| BODY:

Hello (Customer Name),

This is (Your Name) from (Your Company). I am e-mailing you today to ask you if your (Computer(s)/Laptop(s)/Server(s)) are running smoothly as well as to check if any new problems have arisen.

If you have any further needs please feel free to call me at (Your Phone Number) or e-mail me at (Your Email).

Thank you and have a great day!

---------------------------------------------------

OPTIONAL! Insert possible followup services here, like "Go Green" or "New PC Sales"





Well, that's what I would do. Of course I would tweak it every now and them to make it not appear as if it were a form. Oh, and I would probably never email a customer. Over the phone is so much more professional and it allows you to actually TALK to the customer instead of have a one way conversation.

 

[Bullfighter]

Not only do I always follow-up, but if I don't hear from a customer in a while I'll "just stop by to say hi" and see how things are going. 9 times out of 10 (no exaggeration) I'll get business.

It is funny how long people will put up with problems and just seeing you reminds them to get things fixed... or a pc replaced... or their website updated etc, etc.

EP

 

[MobileTechie]

I must say a follow up call/email never even occured to me. I always just leave it to the customer to call me back if there's still a problem and I tell them to do so.

Sounds like a good idea though. It might also be worth asking for a testimonial at the same time?

In my experience asking personally for testimonials increases the success rate a lot when followed up with an email. Just an email has a much lower chance even if they are quite happy with the service. Once people have committed to something face to face they tend to honour it.

I tend to follow up callouts or repairs with an email. I'll make some recommendations if I have any. I think they are more likely to call back if they decide later to take you up on your upgrade advice or whatever.