johnwaddy
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I charge $75/hr and cap my labor charges @ $225. Most of my calls only take an hour ($75), but most computers does not have adequate RAM, so I can get $30 profit from a stick or two of RAM. I can usually convince customers to switch to AVG, because their McAfee or Norton has already proven to been useless, which results in $15 profit. Most customers are quick to say they don't know how to use Vista of Windows 7, so I can profit $15 by selling a Learning Windows Visually Book. Finally I can earn an extra $50 by offering one year of remote desktop support.
Most re remote support is trivial and can be resolved in a few minutes, and even simple virus removals are fairly automated. I can usually push the remote services, by discounting house calls inside the warranty to $60.
I know my prices are fairly low, but I have manage to make a few hundred thousand in a few years period. I automate a lot of my service offerings, and I stay on site until the Internet is up, and then I manage the rest through remote access. This allows my to spend about 20 hours in the field, and completing a bunch of work in the background while watching the kids or playing Wii.
I am now able to manage ALL processes with a netbook that sits by the couch and serves as a nightstand when I go to bed.
Another hidden gem is Netflix! Netflix is on the very of blowing up with their streaming service and people are fed up with high U-Verse, Cable, and Satellite bills. This and video games are going to force people to have Cat5/Cat6 jacks distributed through their house like phone jacks.
If you have the cat5 cable and tools you can make $150 in a couple of hours. We all now wi-fi is crappy slow, and is instant death in online multiplayer games.
Bottomline. Anticipate customer needs, and automate. You missed an opportunity when you hear a customer say they wish they had xyz, and you don't have it on you.
It may sound like MILKING, but you are making the customer aware of solutions they might not know is out there.
As far as Cat5 when I moved into my first house, I believe I wired cat5 jacks throughout the house before the furniture arrived. Now I enjoy crystal clear Netflix, and 10MB Internet connections in nearly every room.
Most re remote support is trivial and can be resolved in a few minutes, and even simple virus removals are fairly automated. I can usually push the remote services, by discounting house calls inside the warranty to $60.
I know my prices are fairly low, but I have manage to make a few hundred thousand in a few years period. I automate a lot of my service offerings, and I stay on site until the Internet is up, and then I manage the rest through remote access. This allows my to spend about 20 hours in the field, and completing a bunch of work in the background while watching the kids or playing Wii.
I am now able to manage ALL processes with a netbook that sits by the couch and serves as a nightstand when I go to bed.
Another hidden gem is Netflix! Netflix is on the very of blowing up with their streaming service and people are fed up with high U-Verse, Cable, and Satellite bills. This and video games are going to force people to have Cat5/Cat6 jacks distributed through their house like phone jacks.
If you have the cat5 cable and tools you can make $150 in a couple of hours. We all now wi-fi is crappy slow, and is instant death in online multiplayer games.
Bottomline. Anticipate customer needs, and automate. You missed an opportunity when you hear a customer say they wish they had xyz, and you don't have it on you.
It may sound like MILKING, but you are making the customer aware of solutions they might not know is out there.
As far as Cat5 when I moved into my first house, I believe I wired cat5 jacks throughout the house before the furniture arrived. Now I enjoy crystal clear Netflix, and 10MB Internet connections in nearly every room.
