How Imporant is Integratation into our WebSite

[allanc]

I am currently evaluating SimpleHelp.
I realize that since it is WEB based, the client needs a 'working browser', but, at this time, I am going to assume that is not an issue.

I must admit that I like the simplicity of starting a session.
I.E. the tech starts points his browser to a certain address and views the queue.
The client clicks on a link on your WEB site, Email, etc - Java starts and then shortly afterward, they are in the queue.
Every client that I have worked with during this trial says that it was extremely easy.

This technique can obviously be used to obtain clients where it is the first communication between the client and the tech.
My question is: have other members here found this technique generates revenue?

 

[marcink99]

I tried simple-help and to be honest I dislike it. Because of the above

First it was slow to me.
Two not all my costumers have/had java installed making it unreliable.
Three paying $295 for only one active session.

Correct me if a wrong but gotoassist uses java too right? If so its a good alternative to gotoassist. Ill be honest with you from my point of view there is no batter remote connection program than logmein rescue. I guess you really need to spend money to make money.

I think a batter idea would be integreating live chat into your site. What if they dont have java? that would mean no chat via simple help.

 

[allanc]

I tried simple-help and to be honest I dislike it. Because of the above

First it was slow to me.
Two not all my costumers have/had java installed making it unreliable.
Three paying $295 for only one active session.

Correct me if a wrong but gotoassist uses java too right? If so its a good alternative to gotoassist. Ill be honest with you from my point of view there is no batter remote connection program than logmein rescue. I guess you really need to spend money to make money.

I think a batter idea would be integreating live chat into your site. What if they dont have java? that would mean no chat via simple help.

I currently use LiveZilla (chat).

 

[allanc]

I tried simple-help and to be honest I dislike it. Because of the above

First it was slow to me.
Two not all my costumers have/had java installed making it unreliable.
Three paying $295 for only one active session.

Correct me if a wrong but gotoassist uses java too right? If so its a good alternative to gotoassist. Ill be honest with you from my point of view there is no batter remote connection program than logmein rescue. I guess you really need to spend money to make money.

I think a batter idea would be integreating live chat into your site. What if they dont have java? that would mean no chat via simple help.

I currently have a GoToAssist Express subscription which expires in April 2011.
I like its multiple concurrent users, other features, price point, etc.
The reason that I am considering alternatives is that GoToAssist has issues (with my clients anyway) connecting.
This is for about 50% of the time.
To me this is very unacceptable and frustrating for both my clients and myself.

 

[CPU]

We use Kayako for pre remote web chat and teamviewer for support and in support chat, audio and video. Once the host is installed we can allways connect in the future nothing from the user is needed.