Hourly vs Fixed / Menu Pricing
- Thread starter jesse
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- Fort Myers, FL
We do flat in the shop, with some wiggle room. Hourly pro-rated onsite
Here is our pricing sheet if you want to have something to look at.
Here is our pricing sheet if you want to have something to look at.
- Reaction score
- 3,485
- Location
- Manchester UK
The simple answer to this, is there is no simple answer.
It would all depend on your demographics of your location. I.E. are you in a affluent area, or a run down area.
Re the rhetorical question, business pc's are crucial to the business. The downtime costs them far more than a few £.
They expect, require and get fast repairs. (I literally drop everything for a business client).
With a res client, you can put it back for a few hours etc.. As long as its completed same day or next day. The only thing they will be missing usually is Facebook games.
Business, could have their entire databases on the machine, it could be their accounting pc. Hence the urgency for the repair, and the higher charge.
In IT work, the computer is part and parcel of their daily existence. In my eyes, no discount is given.
However, if say you were a printer, you could offer a discount, as it is not as urgent as getting their server up and running..
I have always charged flat rate for all workshop work. Occasionally I charge pr hour, for the jobs which do not come into my usual forms of service. I.E. client is looking for a particular program to do something, or how to do something on a program, where they have asked me to check it out.
Onsite, and bus is all pr hour work.
roborobs computer repair
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- 35
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- Kissimmee, FL
Flat rate unless onsite.....
roborobs computer repair
Active Member
- Reaction score
- 35
- Location
- Kissimmee, FL
We do flat in the shop, with some wiggle room. Hourly pro-rated onsite
Here is our pricing sheet if you want to have something to look at.
do you mind sharing your Tuneup Checklist? Possibly PM
i do a mix of both fixed rate and hourly.
I do mostly hourly (execpt tune up virus removal laptop screens, plus a couple others) but with pick up residential i have a 4 hour max charge. on site no cap and business no cap.
woks well. Residential know the maximum they can be charged and business client expect to pay anyway.
I do mostly hourly (execpt tune up virus removal laptop screens, plus a couple others) but with pick up residential i have a 4 hour max charge. on site no cap and business no cap.
woks well. Residential know the maximum they can be charged and business client expect to pay anyway.
JustInspired
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- Kent, United Kingdom
We do flat in the shop, with some wiggle room. Hourly pro-rated onsite
Here is our pricing sheet if you want to have something to look at.
A bit confused with free diagnosis but paid troubleshooting. How do those work together? Also would like to know about the pricing for PC tune ups I. E. Express vs Unlimited Time? Express is what we refer to as a rush job for which the client expects to pay more.
(Sorry if this comes across as me being an idiot but I am genuinely interested)
PR Tech
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- Paso Robles, CA
Ditto...fixed price for in-shop repairs and hourly rate onsite. Also, we charge hourly rate for most remote control sessions as well.
OneHandClapping
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- Goldsboro, NC
How do you price it when someone comes in for a Tuneup, and then find they have a virus on the system. Maybe a rootkit nobody knew was there until you got to working on it. My customers would be quite upset coming in expecting a $75 service only to be told they need the $99 service on top of it, but most of my folks actually would need the tuneup after the virus removal.
From a customer viewpoint, would that not sound like a bait-n-switch kind of thing? I know how I feel when I take my truck in for an oil change and they come back out and tell me I need a new air filter, wipers, etc. I know they're only trying to pad the bill, and I don't want my customers thinking the same way.
From a customer viewpoint, would that not sound like a bait-n-switch kind of thing? I know how I feel when I take my truck in for an oil change and they come back out and tell me I need a new air filter, wipers, etc. I know they're only trying to pad the bill, and I don't want my customers thinking the same way.
cypress
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- South Florida
Pretty much the same scenario for me.
AdvancedTech
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- Upstate New York
Same here...most times it comes in for a virus removal....I suggest that they get a tuneup when they bring it in....If I find a virus during the tuneup process I just remove it and let the client know what I did. I consider the virus removal as part of the tuneup process.
I too am sensitive regarding the customer feeling that I'm padding the bill...so I try to avoid any situation that could be construed as questionable. As an example, it always amazes me how few people actually back up their data. I always try to convince them of the need but they usually shrug it off as unnecessary leaving me thinking that they think I'm just trying to add to their repair bill or sell them unnecessary hardware.
Just recently one of my best clients lost all drives in one of their computers due to a power surge. Of course they didn't listen when I suggested that they use a UPS or at the very least a surge suppressor. And of course this was the one system that had all of the financial data on it. I affected the necessary repairs and through their accountants, I was able to recover about 85% of their data. Needless to say I have implemented a backup scheme and sold several backup hard drives.
My business has grown significantly this past year with most of the new customers coming from word of mouth. My charges are very reasonable, and I have established a reputation for honesty with my customers.
I too am sensitive regarding the customer feeling that I'm padding the bill...so I try to avoid any situation that could be construed as questionable. As an example, it always amazes me how few people actually back up their data. I always try to convince them of the need but they usually shrug it off as unnecessary leaving me thinking that they think I'm just trying to add to their repair bill or sell them unnecessary hardware.
Just recently one of my best clients lost all drives in one of their computers due to a power surge. Of course they didn't listen when I suggested that they use a UPS or at the very least a surge suppressor. And of course this was the one system that had all of the financial data on it. I affected the necessary repairs and through their accountants, I was able to recover about 85% of their data. Needless to say I have implemented a backup scheme and sold several backup hard drives.
My business has grown significantly this past year with most of the new customers coming from word of mouth. My charges are very reasonable, and I have established a reputation for honesty with my customers.
