Help .. what did I miss here!

[Jimmyb]

OK folks I need some help. Ran into a brick wall.

Clients laptop, Windows XP Pro, Service Pack 3.

Users A - B and C. Users A and C were fine.

User B - Cannot access internet using IE7 (or 8) or safari.
Loaded Avast4 and scanned, however, it would not update because it could not access internet. After awhile it did and all is well.

Downloaded FF 3.5 and I am on the internet.

Installed MalwareBytes, BUT, it cannot update. No access to internet (believe it uses IE).

Tried to run a player on website through FF, BUT, it will not play. Turns out I cannot access streams using WMP.

Did, Winsoc rebuild, uninstall reinstall NIC drivers. Did 3 different cleaning scans. Reset Firewall and IE settings.

I am now running GERM for rootkit but not looking promising. Can anyone come up with something else I should check. Of course I could do Wipe and Reload but would like to use this as "brain tester"

 

[Rider]

If you say 2 of the 3 users are ok maybe you're looking at a corrupt user profile. You can try creating a new profile, transfer all of their documents and settings to the new profile and deleting the old. That might turn out to be a quick easy fix atleast worth a try.

Rider

 

[Jimmyb]

Rider - Thx for input. User A is a fix for user B. I had thought about transferring BUT, afraid I would then transfer the problems also. Of course I could try and then delete as needed .. hmmm .. might just try it. Thanks again.

 

[frostbyte5014]

Sounds like the winsock. I'm not sure which winsock repair you used but download and run Winsock XP Repair http://majorgeeks.com/WinSock_XP_Fix_d4372.html.

 

[TimeCode]

I know it sounds stupid but I think I know what the problem is.

Windows Firewall is probably enabled. Create exceptions for ports 80 and 443. I've had to do this on a few occasions.

Hope it helps.

 

[NYJimbo]

If you are sure you reset the firewall and that's not it I would do some protocol tests in DOS.

From that account in a DOS box try to telnet to ports 21,25, 80 (type hello and hit enter to get something),110,143 of known servers that are running protocols on those ports. See what you get. If ALL are blocked then its something bigger than a firewall, could be corrupt TCP/IP, weird proxy crap or some other permission thing you are overlooking.

 

[TimeCode]

Downloaded FF 3.5 and I am on the internet.

So FF works, but nothing else can access the Internet? Correct?