maclaptech
Active Member
- Reaction score
- 37
- Location
- Plano, Texas
Was just wondering if anyone has used these guys and if you have any feedback on them... below is the email they sent me...
http://www.cshotline.com/
Email Content
We understand Small Computer Business. As you are into computer repair business, partnering with us will help you grow to next level of your business rapidly. We are not looking to work with your clients but to work with you and only you. We want to help you save more time so you can find more customers for your business. CS hotline works with the calls that rob your time every day and calls that are after hours or weekend calls.
Here are 3 examples that you will be familiar with
(Example 1)
It’s Friday and one of your customers is on the internet and gets a virus. Starts to panic and calls your business. Gets a voice-mail recording and it will be Monday before you can help them. This customer is not able to access internet and feels like they have lost a part of their life. You know facebook waits for no one. In our experience we have found that if that person can pay 50 to 75 dollars that night and be logged in all weekend they feel this is a great deal. They know they have messed up and it will have to be fixed.
(Example 2)
Customer working at home cannot get their printer to print, needs someone to look at it because they have a meeting next day. They need someone to help them right away. Our world is working round the clock. People need 24/7 technical support and they dont only need it they want it.
(Example 3)
People do not like to bring anything to a computer store and leave it there to fix it. So if they can stay at home after work and someone works on after dinner they are very happy. It can be fixed keeping in mind their time schedule . Yes, they have someone to remotely access their computer and also they can see all the work going on and after the first time service the customer is very comfortable with it and loves it.
Are you thinking?
These people are going to take my customers? No, we do not want your customers. We are a service provider to you. We will be branding your business and logo on every phone call and software respectively. You will have a complete log of every customer and what they wanted and what was fixed.
Is this a great way to help my customers? Yes, not only will you make money round the clock and on weekends but also you will be having a peace of mind. NO MORE Monday mornings you have 10 calls waiting for you. Another plus is if they have a hardware problem you will not have to pay for the call and the customer is aware that they need to bring their computer to your shop because CS Hotline has told them. You did not have to pay for the call but you will get the hardware work.
What is our service plan and does it cost me money up front? NO
Services we propose
We have 2 proposed plans. They both will save you time and money and allow you to forward your calls to 24/7 Technical Support.
Try – Out plan (FREE TO YOU) is good for computer business that may only have a few calls a month or if you have not ever used a remote service. This will allow you to see the value. With Try-out plan you will get a Web-form which you or your customers may fill to get a callback from our technicians instantly. Click here to see the demo.
Elite plan (only $99 a month) is a full time service for your customers, 24/7/365 anywhere in the world plan. Your customers will have program script that will always be accessible on their computer. Whenever they have any problem they will always see your companies name on their PC. Customers visiting your web site will also have access to download the remote connect software.
Feature of Elite Plans
1. Branded Software with Remote Tech Support for PC & MAC
2. Phone Branding with All phone charges are included
3. Local / Toll Free Number which you can give it to you customers
4. Use CSHotline Virtual Terminal to charge your customers.
• For more details on both plans please visit www.cshotline.com/support-plans.html
• To listen to our sample call please visit http://cshotline.com/CShotline_com_Sample_Call.mp3
• To View a screen short of the Customize Desktop Application http://cshotline.com/screen1.pngc
• To sign up and download the service agreement http://cshotline.com/howto.html
• To contact VP of cshotline.com mike 6466526683
Someone from our office will call you shortly to setup an appointment with CSHotline Business Manager.
You may also call us at 1-800-916-1213 and we will be glad to answer all questions and concerns.
-
Thanks & Regards
CSHotline.com
http://www.cshotline.com/
Email Content
We understand Small Computer Business. As you are into computer repair business, partnering with us will help you grow to next level of your business rapidly. We are not looking to work with your clients but to work with you and only you. We want to help you save more time so you can find more customers for your business. CS hotline works with the calls that rob your time every day and calls that are after hours or weekend calls.
Here are 3 examples that you will be familiar with
(Example 1)
It’s Friday and one of your customers is on the internet and gets a virus. Starts to panic and calls your business. Gets a voice-mail recording and it will be Monday before you can help them. This customer is not able to access internet and feels like they have lost a part of their life. You know facebook waits for no one. In our experience we have found that if that person can pay 50 to 75 dollars that night and be logged in all weekend they feel this is a great deal. They know they have messed up and it will have to be fixed.
(Example 2)
Customer working at home cannot get their printer to print, needs someone to look at it because they have a meeting next day. They need someone to help them right away. Our world is working round the clock. People need 24/7 technical support and they dont only need it they want it.
(Example 3)
People do not like to bring anything to a computer store and leave it there to fix it. So if they can stay at home after work and someone works on after dinner they are very happy. It can be fixed keeping in mind their time schedule . Yes, they have someone to remotely access their computer and also they can see all the work going on and after the first time service the customer is very comfortable with it and loves it.
Are you thinking?
These people are going to take my customers? No, we do not want your customers. We are a service provider to you. We will be branding your business and logo on every phone call and software respectively. You will have a complete log of every customer and what they wanted and what was fixed.
Is this a great way to help my customers? Yes, not only will you make money round the clock and on weekends but also you will be having a peace of mind. NO MORE Monday mornings you have 10 calls waiting for you. Another plus is if they have a hardware problem you will not have to pay for the call and the customer is aware that they need to bring their computer to your shop because CS Hotline has told them. You did not have to pay for the call but you will get the hardware work.
What is our service plan and does it cost me money up front? NO
Services we propose
We have 2 proposed plans. They both will save you time and money and allow you to forward your calls to 24/7 Technical Support.
Try – Out plan (FREE TO YOU) is good for computer business that may only have a few calls a month or if you have not ever used a remote service. This will allow you to see the value. With Try-out plan you will get a Web-form which you or your customers may fill to get a callback from our technicians instantly. Click here to see the demo.
Elite plan (only $99 a month) is a full time service for your customers, 24/7/365 anywhere in the world plan. Your customers will have program script that will always be accessible on their computer. Whenever they have any problem they will always see your companies name on their PC. Customers visiting your web site will also have access to download the remote connect software.
Feature of Elite Plans
1. Branded Software with Remote Tech Support for PC & MAC
2. Phone Branding with All phone charges are included
3. Local / Toll Free Number which you can give it to you customers
4. Use CSHotline Virtual Terminal to charge your customers.
• For more details on both plans please visit www.cshotline.com/support-plans.html
• To listen to our sample call please visit http://cshotline.com/CShotline_com_Sample_Call.mp3
• To View a screen short of the Customize Desktop Application http://cshotline.com/screen1.pngc
• To sign up and download the service agreement http://cshotline.com/howto.html
• To contact VP of cshotline.com mike 6466526683
Someone from our office will call you shortly to setup an appointment with CSHotline Business Manager.
You may also call us at 1-800-916-1213 and we will be glad to answer all questions and concerns.
-
Thanks & Regards
CSHotline.com
