mdownes
Active Member
- Reaction score
- 120
- Location
- Dublin, Ireland
I've absolutely neglected google reviews over the years, and so have my customers. I've just discovered I have only 5 reviews (negligence on my part,I know) and 2 of them are negative. I remember the individuals concerned as they were recent. To cut a long story short, they both received good service, but were incredibly demanding, unreasonable and/or rude, to the point that in one case, after ordering and paying for parts, I just had to cut him loose and send him packing at no charge.
So here's my question. I have hundreds of repeat customers, most (if not all) of whom would agree to leave a review (of course they wouldn't all actually end up doing it). If the number of reviews suddenly spikes from single digits, up to 40 or 50 and they're all (presumably!) positive - would that set off automated alarm bells at google and might I be penalised for that? I've already decided to email all future customers immediately after the transaction, thanking them for the business and suggesting they leave a review, so I guess that will look organic enough to them. But might it be more prudent to approach the established customers, gradually, in batches?
So here's my question. I have hundreds of repeat customers, most (if not all) of whom would agree to leave a review (of course they wouldn't all actually end up doing it). If the number of reviews suddenly spikes from single digits, up to 40 or 50 and they're all (presumably!) positive - would that set off automated alarm bells at google and might I be penalised for that? I've already decided to email all future customers immediately after the transaction, thanking them for the business and suggesting they leave a review, so I guess that will look organic enough to them. But might it be more prudent to approach the established customers, gradually, in batches?